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Bank 4.0 experiential quality and customer loyalty : a serial mediating role of customer trust and engagement

Hussein, Ananda Sabil; Sumiati; Hapsari, Raditha; Abu … - In: The TQM journal : the international review of … 35 (2023) 7, pp. 1706-1721

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Being fair to customers : a strategy in enhancing customer engagement and loyalty in the Indonesia mobile telecommunication industry

Hapsari, Raditha; Hussein, Ananda Sabil; Handrito, … - In: Services marketing quarterly 41 (2020) 1, pp. 49-67

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The effect of experience quality on customer loyalty mediated by emotion : a study on ethnic restaurant consumers in Malang City

Chintia; Hussein, Ananda Sabil; Suryadi, Nanang - 2022

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The effect of digital touchpoint usage experience on customer loyalty mediated by digital engagement and customer satisfaction

Nanta, Teuku Muda; Noermijati, Noermijati; Rohman, Fatchur - In: Businesses 5 (2025) 1, pp. 1-19

This study aims to determine the influence of digital touchpoint usage experience, specifically through the myIndiHome application, on customer loyalty, with digital engagement and customer satisfaction as mediating variables. The study used a quantitative method to survey 385 active IndiHome...

Persistent link: https://www.econbiz.de/10015334439