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~subject:"Kundenintegration"
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Kundenintegration
Consumer behaviour
54
Relationship marketing
53
Konsumentenverhalten
48
Beziehungsmarketing
45
Service quality
38
Dienstleistungsqualität
34
Customer satisfaction
33
Kundenzufriedenheit
27
Dienstleistungssektor
18
Service industry
18
Australia
16
Customer service
15
Kundenservice
14
Australien
13
Services marketing
13
Customer integration
12
Health care
12
Emotion
11
Gesundheitsversorgung
11
Beschwerdemanagement
10
Betriebliche Wertschöpfung
10
Complaint management
10
Value creation
10
Advertising effects
9
Satisfaction
9
Service-Dominant Logic
9
Service-dominant logic
9
Werbewirkung
9
Advertising
8
Customer experience
8
Dienstleistung
8
Services
8
Theorie
8
Theory
8
Werbung
8
Dienstleistungsmarketing
7
Internet marketing
7
Customer value
6
Kundenwert
6
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5
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1
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1
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English
12
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McColl-Kennedy, Janet R.
9
Sweeney, Jillian C.
6
Plewa, Carolin
3
Danaher, Tracey S.
2
Frow, Pennie
2
Hogan, Suellen J.
2
Ng, Sylvia C.
2
Payne, Adrian
2
Snyder, Hannah
2
Witell, Lars
2
Anderson, Laurel
1
Cheung, Lilliemay
1
Dagger, Tracey S.
1
Danaher, Peter J.
1
Davidson, Anthony
1
Elg, Mattias
1
Ferrier, Elizabeth
1
Ford, Robert C.
1
Helkkula, Anu
1
Hilton, Toni
1
Ng, Sylvia
1
Van Kasteren, Yasmin
1
Vargo, Stephen L.
1
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Journal of service management
2
Journal of service research
2
Journal of service research : JSR
2
Australasian marketing journal
1
Business horizons
1
Customer engagement : contemporary issues and challenges
1
Industrial marketing management : the international journal for industrial and high-tech firms
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Journal of business research : JBR
1
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ECONIS (ZBW)
12
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1
Dynamic customer value cocreation in healthcare
Danaher, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
- In:
Journal of service research
27
(
2024
)
2
,
pp. 177-193
Persistent link: https://www.econbiz.de/10014580413
Saved in:
2
Health care customer value cocreation practice styles
McColl-Kennedy, Janet R.
;
Vargo, Stephen L.
;
Dagger, …
- In:
Journal of service research : JSR
15
(
2012
)
4
,
pp. 370-389
Persistent link: https://www.econbiz.de/10009673031
Saved in:
3
Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers
Sweeney, Jillian C.
;
Danaher, Tracey S.
; …
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 318-335
Persistent link: https://www.econbiz.de/10011336505
Saved in:
4
Value propositions : a service ecosystems perspective
Frow, Pennie
;
McColl-Kennedy, Janet R.
;
Hilton, Toni
; …
- In:
Marketing theory
14
(
2014
)
3
,
pp. 327-351
Persistent link: https://www.econbiz.de/10010461901
Saved in:
5
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
6
Organizational strategies for filling the customer can-do/must-do gap
Ford, Robert C.
;
McColl-Kennedy, Janet R.
- In:
Business horizons
58
(
2015
)
4
,
pp. 459-468
Persistent link: https://www.econbiz.de/10011300878
Saved in:
7
Cocreative customer practices : effects of health care customer value cocreation practices on well-being
McColl-Kennedy, Janet R.
;
Hogan, Suellen J.
;
Witell, Lars
; …
- In:
Journal of business research : JBR
70
(
2017
),
pp. 55-66
Persistent link: https://www.econbiz.de/10011620250
Saved in:
8
Co-creation practices : their role in shaping a health care ecosystem
Frow, Pennie
;
McColl-Kennedy, Janet R.
;
Payne, Adrian
- In:
Industrial marketing management : the international …
56
(
2016
),
pp. 24-39
Persistent link: https://www.econbiz.de/10011531224
Saved in:
9
The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.
;
Snyder, Hannah
;
Elg, Mattias
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
Saved in:
10
Customer engagement with a service offering : a framework for complex services
Ng, Sylvia
;
Plewa, Carolin
;
Sweeney, Jillian C.
- In:
Customer engagement : contemporary issues and challenges
,
(pp. 193-210)
.
2016
Persistent link: https://www.econbiz.de/10011430762
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