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Exploring front-line employee contributions to service innovation

Karlsson, Jenny; Skålén, Per - In: European journal of marketing : EJM 49 (2015) 9/10, pp. 1346-1365

Persistent link: https://www.econbiz.de/10011409338

Co-creation and co-destruction : a practice-theory based study of interactive value formation

Echeverri, Per; Skålén, Per - In: Marketing theory 11 (2011) 3, pp. 351-373

Persistent link: https://www.econbiz.de/10009355151

Value proposition test-driving for service innovation : how frontline employees innovate value propositions

Åkesson, Maria; Skålén, Per; Edvardsson, Bo; … - In: Journal of service theory and practice : JSTP 26 (2016) 3, pp. 338-362

Persistent link: https://www.econbiz.de/10011528303

Brand volunteering : value co-creation with unpaid consumers

Cova, Bernard; Pace, Stefano; Skålén, Per - In: Marketing theory 15 (2015) 4, pp. 465-485

Persistent link: https://www.econbiz.de/10011494733

Collective-conflictual value co-creation : a strategic action field approach

Laamanen, Mikko; Skålén, Per - In: Marketing theory 15 (2015) 3, pp. 381-400

Persistent link: https://www.econbiz.de/10011492813

Firm-brand community value co-creation as alignment of practices

Skålén, Per; Pace, Stefano; Cova, Bernard - In: European journal of marketing : EJM 49 (2015) 3/4, pp. 596-620

Persistent link: https://www.econbiz.de/10011309580

Cocreating the Arab Spring : understanding transformation of service systems in contention

Skålén, Per; Aal, Kotaiba Abdul; Edvardsson, Bo - In: Journal of service research : JSR 18 (2015) 3, pp. 250-264

Persistent link: https://www.econbiz.de/10011336513

Value co-destruction : review and conceptualization of interactive value formation

Echeverri, Per; Skålén, Per - In: Marketing theory 21 (2021) 2, pp. 227-249

Persistent link: https://www.econbiz.de/10012520608

Continuing the development of the public service logic : a study of value co-destruction in public services

Engen, Marit; Fransson, Martin; Quist, Johan; Skålén, Per - In: Public management review 23 (2021) 6, pp. 886-905

Persistent link: https://www.econbiz.de/10012514198

Service Systems as a Foundation for Resource Integration and Value Co-Creation

Edvardsson, Bo; Skålén, Per; Tronvoll, Bård - In: Toward a better understanding of the role of value in …, (pp. 79-126). 2012

Purpose – The aim is to introduce a sociological perspective on resource integration and value co-creation into service research using a service systems approach. Methodology/approach – Conceptual and a case study of the service system a Telecom Equipment and Service Provider is embedded in...

Persistent link: https://www.econbiz.de/10015377708