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Investigating customer-oriented deviance (COD) from a frontline employee's perspective
Leo, Cheryl; Russell-Bennett, Rebekah - In: Journal of marketing management : MM 28 (2012) 7/8, pp. 865-886
Persistent link: https://www.econbiz.de/10009577003
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Editorial: the changing nature of data
Baron, Steve; Russell-Bennett, Rebekah - In: The journal of services marketing 30 (2016) 7, pp. 673-675
Persistent link: https://www.econbiz.de/10011590760
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Creating loyal prosocial transformative service consumers : a proposed model with direct and indirect effects
Mulcahy, Rory; Russell-Bennett, Rebekah; Previte, Jo - In: Australasian marketing journal : AMJ ; official journal … 29 (2021) 1, pp. 41-53
Persistent link: https://www.econbiz.de/10012668402
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The 5R Guidelines for a strengths-based approach to co-design with customers experiencing vulnerability
Russell-Bennett, Rebekah; Kelly, Nick; Letheren, Kate; … - In: International journal of market research 65 (2023) 2/3, pp. 167-182
Persistent link: https://www.econbiz.de/10014246981
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Customer experience modeling : from customer experience to service design
Teixeira, Jorge Grenha; Patrício, Lia; Nunes, Nuno Jardim - In: Journal of service management 23 (2012) 3, pp. 362-376
Persistent link: https://www.econbiz.de/10009619158
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Understanding value co-creation in complex services with many actors
Pinho, Nelson; Beirão, Gabriela; Patrício, Lia; Fisk, … - In: Journal of service management 25 (2014) 4, pp. 470-493
Persistent link: https://www.econbiz.de/10010405220
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Value cocreation in service ecosystems : investigating health care at the micro, meso, and macro levels
Beirão, Gabriela; Patrício, Lia; Fisk, Raymond P. - In: Journal of service management 28 (2017) 2, pp. 227-249
Persistent link: https://www.econbiz.de/10011704032
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Dynamics of individual actors' self, social, and task pre-dispositions in multi-actor service ecosystems
Finsterwalder, Jörg; Kuppelwieser, Volker; Fisk, Raymond P. - In: Journal of business research : JBR 147 (2022), pp. 518-531
Persistent link: https://www.econbiz.de/10013271533
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Co-creating service experience practices
McColl-Kennedy, Janet R.; Cheung, Lilliemay; Ferrier, … - In: Journal of service management 26 (2015) 2, pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
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Transformative service networks : cocreated value as well-being
Black, Hulda G.; Gallan, Andrew S. - In: The service industries journal 35 (2015) 15/16, pp. 826-845
Persistent link: https://www.econbiz.de/10011416847