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Co-production and self-service : the application of Service-Dominant Logic
Hilton, Toni; Hughes, Tim - In: Journal of marketing management : MM 29 (2013) 7/8, pp. 861-881
Persistent link: https://www.econbiz.de/10009790970
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Adopting self-service technology to do more with less
Hilton, Toni; Hughes, Tim; Little, Ed; Marandi, Ebi - In: The journal of services marketing 27 (2013) 1, pp. 3-12
Persistent link: https://www.econbiz.de/10009723111
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Service co-creation and value realisation
Hilton, Toni; Hughes, Tim; Chalcraft, David - In: Journal of marketing management : MM 28 (2012) 13/14, pp. 1504-1519
Persistent link: https://www.econbiz.de/10009697986
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Antecedents to value diminution : a dyadic perspective
Vafeas, Mario; Hughes, Tim; Hilton, Toni - In: Marketing theory 16 (2016) 4, pp. 469-491
Persistent link: https://www.econbiz.de/10011645950
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Marketing agency/client service-for-service provision in an age of digital transformation
Hughes, Tim; Vafeas, Mario - In: Journal of business-to-business marketing 26 (2019) 3/4, pp. 265-280
Persistent link: https://www.econbiz.de/10012196308
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Resource integration : adopting a paradox perspective to inform the management of tensions in customer resource allocation
Vafeas, Mario; Hughes, Tim - In: Industrial marketing management : the international … 91 (2020), pp. 596-609
Persistent link: https://www.econbiz.de/10012422365
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Happiness and co-creation of value : playing the blues
Hughes, Tim; Vafeas, Mario - In: Marketing theory 21 (2021) 4, pp. 579-589
Persistent link: https://www.econbiz.de/10012660678