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~subject:"Kundenservice"
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Kundenservice
Service orientation
41
service orientation
32
Dienstleistungsqualität
30
Service quality
30
Beziehungsmarketing
17
Relationship marketing
17
Dienstleistungssektor
13
Service industry
13
Service management
11
Dienstleistungsmanagement
10
Services
10
Arbeitsverhalten
9
Work behaviour
9
Job satisfaction
8
Arbeitszufriedenheit
7
India
7
Consumer behaviour
6
Customer satisfaction
6
Dienstleistung
6
Firm performance
6
Indien
6
Kundenzufriedenheit
6
Leadership
6
Unternehmenserfolg
6
Customer orientation
5
Customer service
5
Führungsstil
5
Konsumentenverhalten
5
Leadership style
5
Leistungsmotivation
5
Performance
5
Servitization
5
Work motivation
5
scale refinement
5
Bundling strategy
4
Commitment
4
Employee engagement
4
Industrial services
4
Innovation
4
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English
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Bonfanti, Angelo
1
Fellesson, Markus
1
Frimpong, Kwabena
1
Kirakosyan, Kristine
1
Magliocca, Pierpaolo
1
Popli, Sepna
1
Rizvi, Irfan A.
1
Salomonson, Nicklas
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Vigolo, Vania
1
Wilson, Alan M.
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International journal of managerial and financial accounting
1
Journal of retailing and consumer services
1
Journal of service management
1
The journal of services marketing
1
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ECONIS (ZBW)
4
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1
Relative importance of satisfaction dimensions on service performance : a developing country context
Frimpong, Kwabena
;
Wilson, Alan M.
- In:
Journal of service management
24
(
2013
)
4
,
pp. 401-419
Persistent link: https://www.econbiz.de/10009790193
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2
Exploring the relationship between service orientation, employee engagement and perceived leadership style : a study of managers in the private service sector organizations in India
Popli, Sepna
;
Rizvi, Irfan A.
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 59-70
Persistent link: https://www.econbiz.de/10010531128
Saved in:
3
Corporate culture and firm performance : a service-oriented perspective
Vigolo, Vania
;
Bonfanti, Angelo
;
Magliocca, Pierpaolo
; …
- In:
International journal of managerial and financial accounting
8
(
2016
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10011643411
Saved in:
4
It takes two to interact : service orientation, negative emotions and customer phubbing in retail service work
Fellesson, Markus
;
Salomonson, Nicklas
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012238353
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