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~subject:"Kundenservice"
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Kundenservice
Consumer behaviour
48
Konsumentenverhalten
45
Relationship marketing
40
Beziehungsmarketing
39
Taiwan
26
Service quality
22
Customer satisfaction
20
Social Web
19
Social web
19
Kundenzufriedenheit
17
Dienstleistungsqualität
16
Online retailing
12
Online-Handel
12
Virtual reality
12
Virtuelle Realität
11
Customer service
10
E-commerce
9
Electronic Commerce
9
Theorie
9
Theory
9
Brand image
8
Distribution channel
8
Einzelhandel
8
Holiday behaviour
8
Markenimage
8
Retail trade
8
USA
8
United States
8
Urlaubsverhalten
8
Vertriebsweg
8
Viral marketing
8
Virales Marketing
8
B-to-B-Marketing
7
Business-to-business marketing
7
Emotion
7
Internet marketing
7
Job satisfaction
7
Lieferantenmanagement
7
Online-Marketing
7
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English
8
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Ruyter, Ko de
6
Chen, Ching-fu
2
Jong, Ad de
2
Streukens, Sandra
2
Wetzels, Martin
2
Birgelen, Marcel van
1
Chang, Yu-chun
1
Dellaert, Benedict G. C.
1
Dolen, Willemijn M. van
1
Falk, Tomas
1
Hammerschmidt, Maik
1
Köhler, Clemens F.
1
Rohm, Andrew J.
1
Scheper, Jeroen
1
Schepers, Jeroen
1
Wiertz, Caroline
1
Wu, Tsai-fang
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Journal of marketing
2
Journal of air transport management
1
Journal of economic psychology : research in economic psychology and behavioral economics
1
Journal of service management
1
Journal of service research : JSR
1
Research memorandum / METEOR
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Tourism management : research, policies, practice
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ECONIS (ZBW)
8
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1
Cooperating for service excellence in multi-channel service systems : an empirical assessment
Wiertz, Caroline
;
Ruyter, Ko de
;
Streukens, Sandra
-
2003
Persistent link: https://www.econbiz.de/10001780968
Saved in:
2
Fields of gold : perceived efficacy in virtual teams of field service employees
Schepers, Jeroen
;
Jong, Ad de
;
Ruyter, Ko de
;
Wetzels, …
- In:
Journal of service research : JSR
14
(
2011
)
3
,
pp. 372-389
Persistent link: https://www.econbiz.de/10009383332
Saved in:
3
Principles and principals : do customer stewardship and agency control compete or complement when shaping frontline employee behavior?
Scheper, Jeroen
;
Falk, Tomas
;
Ruyter, Ko de
;
Jong, Ad de
; …
- In:
Journal of marketing
76
(
2012
)
6
,
pp. 1-20
Persistent link: https://www.econbiz.de/10009670272
Saved in:
4
Return on interactivity : the impact of online agents on newcomer adjustment
Köhler, Clemens F.
;
Rohm, Andrew J.
;
Ruyter, Ko de
; …
- In:
Journal of marketing
75
(
2011
)
2
,
pp. 93-108
Persistent link: https://www.econbiz.de/10008935841
Saved in:
5
Communication channel consideration for in-home services : the moderating role of customer participation
Birgelen, Marcel van
;
Dellaert, Benedict G. C.
;
Ruyter, …
- In:
Journal of service management
23
(
2012
)
2
,
pp. 216-252
Persistent link: https://www.econbiz.de/10009554261
Saved in:
6
The effect of humor in electronic service encounters
Dolen, Willemijn M. van
;
Ruyter, Ko de
;
Streukens, Sandra
- In:
Journal of economic psychology : research in economic …
29
(
2008
)
2
,
pp. 160-179
Persistent link: https://www.econbiz.de/10003720651
Saved in:
7
Meeting the needs of disabled air passengers : factors that facilitate help from airlines and airports
Chang, Yu-chun
;
Chen, Ching-fu
- In:
Tourism management : research, policies, practice
33
(
2012
)
3
,
pp. 529-536
Persistent link: https://www.econbiz.de/10009488115
Saved in:
8
Exploring passenger preferences in airline service attributes : a note
Chen, Ching-fu
;
Wu, Tsai-fang
- In:
Journal of air transport management
15
(
2009
)
1
,
pp. 52-53
Persistent link: https://www.econbiz.de/10009523118
Saved in:
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