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The challenge to focus on customer needs
Guan, Xinhua - In: International journal of business and economics 16 (2017) 3, pp. 335-339
Persistent link: https://www.econbiz.de/10011974053
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Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian; Xie, Lishan - In: International journal of hospitality management 114 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
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Proactivity or passivity? : an investigation of the effect of service robots' proactive behaviour on customer co-creation intention
Xie, Lishan; Liu, Canmian; Li, Dongmei - In: International journal of hospitality management 106 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013383252
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The mechanism of value cocreation in robotic services : customer inspiration from robotic service novelty
Xie, Lishan; Liu, Xin; Li, Dongmei - In: Journal of hospitality marketing & management 31 (2022) 8, pp. 962-983
Persistent link: https://www.econbiz.de/10013459481
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The antecedents of customer mistreatment : a meta-analytic review
Liu, Pei; Ma, Yu; Li, Xin; Peng, Caodie; Li, Yaoqi - In: International journal of contemporary hospitality management 34 (2022) 8, pp. 3162-3200
Persistent link: https://www.econbiz.de/10013412857