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The impact of abusive supervision on service employees' proactive customer service performance in the hotel industry
Lyu, Yijing; Zhou, Xing; Li, Weiwen; Wan, Junbao; Zhang, Jie - In: International journal of contemporary hospitality management 28 (2016) 9, pp. 1992-2012
Persistent link: https://www.econbiz.de/10011624205
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The impact of high-commitment HR practices on hotel employees' proactive customer service performance
Chen, Mengyuan; Lyu, Yijing; Li, Yan; Zhou, Xing; Li, Weiwen - In: Cornell hospitality quarterly : CQ 58 (2017) 1, pp. 94-107
Persistent link: https://www.econbiz.de/10011638667
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Does customer incivility undermine employees' service performance?
Cheng, Bao; Dong, Yun; Zhou, Xing; Guo, Gongxing; Peng, Yan - In: International journal of hospitality management 89 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
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How and when does leader humility promote followers' proactive customer service performance?
Peng, Yan; Tian, Jian; Zhou, Xing; Wu, Lunwen - In: International journal of contemporary hospitality management 35 (2023) 5, pp. 1585-1601
Persistent link: https://www.econbiz.de/10014280867