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The relationship between integrated logistics and customer service
Ellinger, Alexander E. - In: Transportation research / E : an international journal 33 (1997) 2, pp. 129-138
Persistent link: https://www.econbiz.de/10001245052
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The empowerment of frontline service staff in 3PL companies
Ellinger, Alexander E.; Keller, Scott B.; Elmadağ … - In: Journal of business logistics : JBL 31 (2010) 1, pp. 79-98
Persistent link: https://www.econbiz.de/10003985929
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A longitudinal examination of internet-based customer service system usage in small companies
Palmer, David W.; Ellinger, Alexander E.; Allaway, Arthur; … - In: The journal of business & industrial marketing 27 (2012) 1, pp. 29-40
Persistent link: https://www.econbiz.de/10009511274
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The effect of implicit service guarantees on business performance
Shin, Hyunju; Ellinger, Alexander E. - In: The journal of services marketing 27 (2013) 6, pp. 431-442
Persistent link: https://www.econbiz.de/10010198222
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Alleviating job stress to improve service employee work affect : the influence of rewarding
Elmadağ Baş, Ayşe Banu; Ellinger, Alexander E. - In: Service business 12 (2018) 1, pp. 121-141
Persistent link: https://www.econbiz.de/10011915029
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Employing proactive interaction for service failure prevention to improve customer service experiences
Shin, Hyunju; Ellinger, Alexander E.; Mothersbaugh, David L. - In: Journal of service theory and practice : JSTP 27 (2017) 1, pp. 164-186
Persistent link: https://www.econbiz.de/10011602742