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Does satisfaction matter more if a multichannel customer is also a multicompany customer?

Larivière, Bart; Aksoy, Lerzan; Cooil, Bruce; … - In: Journal of service management 22 (2011) 1, pp. 39-66

Persistent link: https://www.econbiz.de/10009010795

Effects of quality and corporate social responsibility on loyalty

Chomvilailuk, Rojanasak; Butcher, Ken - In: The service industries journal 34 (2014) 11/12, pp. 938-954

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Trust and commitment as mediators of the relationship between quality advice and customer loyalty

Van Tonder, Estelle - In: The journal of applied business research 32 (2016) 1, pp. 289-302

Persistent link: https://www.econbiz.de/10011436588

Customers' dissatisfaction with banking channels and their intention to leave banks : the moderating effect of trust and trusting beliefs

Kabadayi, Sertan - In: Journal of financial services marketing : JFSM 21 (2016) 3, pp. 194-208

Persistent link: https://www.econbiz.de/10011554775

Including vulnerable groups in financial services : insights from consumer satisfaction

Clifton, Judith; Fernández-Gutiérrez, Marcos; García … - In: Journal of economic policy reform 20 (2017) 3, pp. 214-237

Persistent link: https://www.econbiz.de/10011815989

Customer equity drivers, customer experience quality, and customer profitability in banking services : the moderating role of social influence

Gao, Lily; Melero-Polo, Iguácel; Sesé, F. Javier - In: Journal of service research 23 (2020) 2, pp. 174-193

Persistent link: https://www.econbiz.de/10012216517

US banks need a new approach to customer experience

Jiménez, Alex - In: Journal of digital banking 7 (2023) 3, pp. 215-223

Persistent link: https://www.econbiz.de/10014309803

Factors affecting consumer behaviour in mobile financial services in Bangladesh

Ahmed, Afnaan; Uddin, S. M. Raihan; Hassan, S. M. Rifat - In: Asia-Pacific sustainable development journal 29 (2022) 1, pp. 142-167

Persistent link: https://www.econbiz.de/10014333553

Investigating the role of product features in preventing customer churn, by using survival analysis and choice modeling : the case of financial services

Larivière, Bart (contributor); … - 2004 - [Elektronische Ressource]

Persistent link: https://www.econbiz.de/10001999769

What Keeps the E-Banking Customer Loyal? A Multigroup Analysis of the Moderating Role of Consumer Characteristics on E-Loyalty in the Financial Service Industry

Floh, Arne - 2015

At first sight the Internet is the ideal medium for carrying out banking activities due to its cost savings potential and speed of information transmission. From a technological and cost-driven standpoint it may seem quite logical for banks to shift as many banking activities online as possible....

Persistent link: https://www.econbiz.de/10013025468