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Verifying alternative measures of the service-quality construct: consistence and contradictions
Andronikidis, Andreas; Bellou, Victoria - In: Journal of marketing management : MM 26 (2010) 5/6, pp. 570-587
Persistent link: https://www.econbiz.de/10003995643
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Quality in bank service encounters : assessing the equivalence of customers' and front-line employees' perceptions
Alexiadou, Chrysi; Stylos, Nikolaos; Andronikidis, Andreas - In: International journal of quality & reliability management 34 (2017) 9, pp. 1431-1450
Persistent link: https://www.econbiz.de/10011805122
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Linking dimensions of perceived service quality to actual purchase behaviour
Andronikidis, Andreas - In: EuroMed journal of business 4 (2009) 1, pp. 4-20
Persistent link: https://www.econbiz.de/10003928382
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Psychographic segmentation in the financial services context : a theoretical framework
Andronikidis, Andreas - In: The marketing review 8 (2008) 3, pp. 277-296
Persistent link: https://www.econbiz.de/10003760746
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Aligning customer requirements and organizational constraints to service processes and strategies
Paltayian, George; Gotzamani, Katerina D.; Georgiou, … - In: Business process management journal 23 (2017) 5, pp. 1018-1042
Persistent link: https://www.econbiz.de/10011785811
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Investigating tourists' revisit proxies : the key role of destination loyalty and its dimensions
Stylos, Nikolaos; Bellou, Victoria - In: Journal of travel research : a quarterly publication of … 58 (2019) 7, pp. 1123-1145
Persistent link: https://www.econbiz.de/10012050738