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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Customer satisfaction
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European journal of marketing : EJM
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Theorising practices to deliberately or accidentally control customers
Kasabov, Eduard
- In:
European journal of marketing : EJM
50
(
2016
)
7/8
,
pp. 1493-1520
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011609160
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Towards a new model of "customer compliance" service provision
Kasabov, Edward
;
Warlow, Alex J.
- In:
European journal of marketing : EJM
44
(
2010
)
6
,
pp. 700-729
Persistent link: https://ebvufind01.dmz1.zbw.eu/10003989114
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3
The compliance business and its customers : gaining competitive advantage by controlling your customers
Kasabov, Eduard
-
2012
Persistent link: https://ebvufind01.dmz1.zbw.eu/10009660934
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