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Return on community for consumers and service establishments
Rosenbaum, Mark S. - In: Journal of service research : JSR 11 (2008/09) 2, pp. 179-196
Persistent link: https://www.econbiz.de/10003776181
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Value equity in event planning : a case study of Macau
Rosenbaum, Mark S.; Wong, IpKin Anthony - In: Marketing intelligence & planning 28 (2010) 4, pp. 403-417
Persistent link: https://www.econbiz.de/10008652225
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The restorative potential of shopping malls
Rosenbaum, Mark S.; Otalora, Mauricio Losada; Ramírez, … - In: Journal of retailing and consumer services 31 (2016), pp. 157-165
Persistent link: https://www.econbiz.de/10011528600
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If you install it, will they use it? : understanding why hospitality customers take "technological pauses" from self-service technology
Rosenbaum, Mark S.; Wong, IpKin Anthony - In: Journal of business research : JBR 68 (2015) 9, pp. 1862-1868
Persistent link: https://www.econbiz.de/10011384143
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Commentary: vulnerable consumers in service settings
Rosenbaum, Mark; Seger-Guttmann, Tali; Giraldo, Mario - In: The journal of services marketing 31 (2017) 4/5, pp. 309-312
Persistent link: https://www.econbiz.de/10011742682
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Disparate satisfaction scores? Consider your customer's country-of-origin : a case study
Seger-Guttmann, Tali; Vilnai-Yavetz, Iris; Rosenbaum, … - In: The international review of retail, distribution and … 27 (2017) 2, pp. 189-206
Persistent link: https://www.econbiz.de/10011704063
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Therapeutic servicescapes : restorative and relational resources in service settings
Rosenbaum, Mark S.; Friman, Margareta; Contreras … - In: Journal of retailing and consumer services 55 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012268821
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Understanding health care service quality in developing Latin America
Otalora, Mauricio Losada; Rosenbaum, Mark S.; Orejula, … - In: Health marketing quarterly 35 (2018) 3, pp. 167-185
Persistent link: https://www.econbiz.de/10011979353