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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Dienstleistungsqualität
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International journal of quality & reliability management
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Tourism and hospitality research : THR
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ECONIS (ZBW)
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The antecedents of consumer satisfaction and loyality in fast food industry : a cross-national comparison between Chinese and Swiss consumers
Etemad-Sajadi, Reza
;
Rizzuto, Daniela
- In:
International journal of quality & reliability management
30
(
2013
)
7
,
pp. 780-798
Persistent link: https://www.econbiz.de/10009788880
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The impact of service recovery output/process on customer satisfaction and loyalty : the case of the airline industry
Etemad-Sajadi, Reza
;
Bohrer, Laura
- In:
Tourism and hospitality research : THR
19
(
2019
)
2
,
pp. 259-266
Persistent link: https://www.econbiz.de/10012165672
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