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Conceptualising and measuring experiential health-care services : role of consumer involvement
Chahal, Hardeep; Dutta, Kamani; Rani, Asha - In: International journal of pharmaceutical and healthcare … 16 (2022) 4, pp. 579-605
Persistent link: https://www.econbiz.de/10014336852
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Evaluating customer relationship dynamics in healthcare sector through indoor patients' judgement
Chahal, Hardeep; Kumari, Neetu - In: Management research review 34 (2011) 6, pp. 626-648
Persistent link: https://www.econbiz.de/10009247602
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Service quality and performance in the public health-care sector
Chahal, Hardeep; Kumari, Neetu - In: Health marketing quarterly 29 (2012) 3, pp. 181-205
Persistent link: https://www.econbiz.de/10009657687
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Modeling patient satisfaction construct in the Indian health care context
Chahal, Hardeep; Mehta, Shivani - In: International journal of pharmaceutical and healthcare … 7 (2013) 1, pp. 75-92
Persistent link: https://www.econbiz.de/10009752649
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Conceptualising customer experiences : significant research propositions
Chahal, Hardeep; Dutta, Kamani - In: The marketing review 14 (2014) 4, pp. 361-381
Persistent link: https://www.econbiz.de/10011444951
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Measurement and impact of customer experience in banking sector
Chahal, Hardeep; Dutta, Kamani - In: Decision 42 (2015) 1, pp. 57-70
Persistent link: https://www.econbiz.de/10010517230
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How perceived risk influences image and loyalty relationship in a tourist destination?dan Indian perspective
Chahal, Hardeep; Asha Devi - In: International journal of leisure and tourism marketing … 5 (2016/2017) 2, pp. 100-127
Persistent link: https://www.econbiz.de/10011937892