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Swanson, Scott R.; Huang, Yinghua; Wang, Baoheng - In: International journal of contemporary hospitality management 26 (2014) 1, pp. 50-68

Persistent link: https://www.econbiz.de/10010249721

National culture as a factor in visitors' evaluations of hotel services

Wąsowicz-Zaborek, Elżbieta - 2025

Persistent link: https://www.econbiz.de/10015357800

China : an expatriate's discovery of culture and customs

Rose, V. Joy - In: Journal of diversity management 8 (2013) 2, pp. 73-76

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The effect of customer ethnocentrism and customer participation on global brand attitude : the perspective of Chinese customer

Hong, EunPyo; Park, Jungkun; Pensri Jaroenwanit; … - In: Journal of retailing and consumer services 70 (2023), pp. 1-10

Persistent link: https://www.econbiz.de/10014240277

Consumer Dissatisfaction : A Cross-Cultural Comparison

Lundstrom, William J.; White, D. Steven; McAuley, Andrew - 2009

Lundstrom and Lamont's seminal article on consumer discontent was published in 1976. Since that time, the literature on consumer discontent has evolved and fragmented. New research themes include consumer satisfaction, customer relationship management, and consumer complaint behavior. While...

Persistent link: https://www.econbiz.de/10014206612

Impact of cultural differences on foreign customers' perceived local services

Lin, Chinho; Nguyen, Conghoang; Lin, Binshan - In: The journal of services marketing 27 (2013) 6, pp. 500-510

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Tourist loyalty to a local cultural event : the case of Turkmen handicrafts festival

Akhoondnejad, Arman - In: Tourism management : research, policies, practice 52 (2016), pp. 468-477

Persistent link: https://www.econbiz.de/10011419262

The role of individualism vs. collectivism in the formation of repurchase intent : a cross-industry comparison of the effects of cultural and personal values

Frank, Björn; Enkawa, Takao; Schvaneveldt, Shane J. - In: Journal of economic psychology : research in economic … 51 (2015), pp. 261-278

Persistent link: https://www.econbiz.de/10011506906

The effect of culture in forming e-loyalty intentions : a cross-cultural analysis between Argntina and Spain

Belanche Garcia, Daniel; Casaló Ariño, Luis V.; … - In: Business research quarterly : BRQ 18 (2015) 4, pp. 275-292

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Moving beyond the Western versus Asian culture distinction : an investigation of acculturation effects

Weber, Karin; Sparks, Beverley; Hsu, Cathy H. C. - In: International journal of contemporary hospitality management 29 (2017) 6, pp. 1703-1723

Persistent link: https://www.econbiz.de/10011732294