Narrow search
Showing 1 - 10 of 7,340
Cover Image
An M x/G/1 unreliable retrial queue with two phase service and persistence behaviour of customers in service
Kumar, M. Senthil; Arumuganathan, R. - In: RAIRO / Operations research 47 (2013) 1, pp. 9-32
Persistent link: https://www.econbiz.de/10010490682
Cover Image
Breathing down your neck! : the impact of queues on customers using a retail service
Dahm, Martin; Wentzel, Daniel; Herzog, Walter; Wiecek, … - In: Journal of retailing 94 (2018) 2, pp. 217-230
Persistent link: https://www.econbiz.de/10011881552
Cover Image
Understanding customer retrials in call centers : preferences for service quality and service speed
Hu, Kejia; Allon, Gad; Bassamboo, Achal - In: Manufacturing & service operations management : M & SOM 24 (2022) 2, pp. 1002-1020
Persistent link: https://www.econbiz.de/10013258710
Cover Image
A service system where junior servers approach a senior server on behalf of customers
Hanukov, Gabi - In: International journal of production economics 244 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013185352
Cover Image
Essays on the economics of electronic commerce
Luo, Jifeng - 2008
Persistent link: https://www.econbiz.de/10011573251
Cover Image
Customer experience from a self-service system perspective
Åkesson, Maria; Edvardsson, Bo; Tronvoll, Bård - In: Journal of service management 25 (2014) 5, pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Cover Image
Routing and staffing in customer service chat systems with impatient customers
Tezcan, Tolga; Zhang, Jiheng - In: Operations research 62 (2014) 4, pp. 943-956
Persistent link: https://www.econbiz.de/10010403097
Cover Image
The antedecents of re-purchase intentions : the service quality perspective
Perrone, Anthony; Wong, Ho Yin - In: International journal of services, economics and management 5 (2013) 3, pp. 203-221
Persistent link: https://www.econbiz.de/10010255102
Cover Image
Selective halo effects arising from improving the interpersonal skills of frontline employees
Dagger, Tracey S.; Danaher, Peter J.; Sweeney, Jillian C.; … - In: Journal of service research : JSR 16 (2013) 4, pp. 488-502
Persistent link: https://www.econbiz.de/10010203520
Cover Image
Female customers' expectation of the service offering and their perception of the service quality in an emerging clothing market
Erasmus, Alet C.; Grabowski, Andrea - In: International journal of consumer studies 37 (2013) 1, pp. 2-12
Persistent link: https://www.econbiz.de/10009713929