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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
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Singh, Jaywant
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Boundary spanning elements and the marketing function in organizations : concepts and empirical studies
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International journal of public sector management : IJPSM
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ECONIS (ZBW)
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The impact of time on perceptions of educational value
Ledden, Lesley
;
Kalafatis, Stavros P.
- In:
International journal of public sector management : IJPSM
23
(
2010
)
2
,
pp. 141-157
Persistent link: https://www.econbiz.de/10008652340
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Customer responses to service failure and recovery experiences
Singh, Jaywant
;
Crisafulli, Benedetta
- In:
Boundary spanning elements and the marketing function …
,
(pp. 117-135)
.
2015
Persistent link: https://www.econbiz.de/10010506706
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3
Customer commitment to luxury brands : antecedents and consequences
Shukla, Paurav
;
Banerjee, Madhumita
;
Singh, Jaywant
- In:
Journal of business research : JBR
69
(
2016
)
1
,
pp. 323-331
Persistent link: https://www.econbiz.de/10011417731
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4
Service guarantee as a recovery strategy : the impact of guarantee terms on perceived justice and firm motives
Crisafulli, Benedetta
;
Singh, Jaywant
- In:
Journal of service management
27
(
2016
)
2
,
pp. 117-143
Persistent link: https://www.econbiz.de/10011564670
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5
Managing online service recovery : procedures, justice and customer satisfaction
Singh, Jaywant
;
Crisafulli, Benedetta
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
6
,
pp. 764-787
Persistent link: https://www.econbiz.de/10011599230
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