//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Kundenzufriedenheit"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Implicit energy loss : embodie...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Kundenzufriedenheit
Consumer behaviour
105,978
Konsumentenverhalten
103,535
Theorie
17,328
Theory
17,119
Cognition
14,516
Kognition
14,466
Relationship marketing
12,994
Beziehungsmarketing
12,966
Brand management
9,037
Markenführung
8,996
Online-Handel
8,776
Online retailing
8,764
Brand image
7,956
Markenimage
7,917
Customer satisfaction
7,406
Haftung
7,311
Social Web
7,130
Social web
7,127
Liability
6,950
Markenartikel
6,937
Brand
6,926
Experiment
6,815
USA
6,008
United States
5,686
Deutschland
5,676
Online-Marketing
5,651
Internet marketing
5,640
Service quality
5,387
Dienstleistungsqualität
5,341
Emotion
5,284
Germany
5,216
Einzelhandel
5,120
Retail trade
5,076
Werbewirkung
4,984
Advertising effects
4,945
Electronic Commerce
4,931
E-commerce
4,809
Advertising
3,847
Privater Konsum
3,835
more ...
less ...
Online availability
All
Undetermined
3,996
Free
1,305
CC license
255
Type of publication
All
Article
6,419
Book / Working Paper
825
Journal
4
Type of publication (narrower categories)
All
Article in journal
6,228
Aufsatz in Zeitschrift
6,228
Aufsatz im Buch
154
Book section
154
Graue Literatur
77
Non-commercial literature
77
Hochschulschrift
74
Conference paper
59
Konferenzbeitrag
59
Working Paper
53
Thesis
50
Arbeitspapier
49
Collection of articles of several authors
14
Sammelwerk
14
Aufsatzsammlung
12
Konferenzschrift
10
Case study
5
Fallstudie
5
Collection of articles written by one author
4
Ratgeber
4
Sammlung
4
Conference proceedings
3
Guidebook
2
Fallstudiensammlung
1
Glossar enthalten
1
Glossary included
1
Handbook
1
Handbuch
1
Lehrbuch
1
Reprint
1
Textbook
1
more ...
less ...
Language
All
English
7,137
German
109
French
2
Author
All
Han, Heesup
67
Mattila, Anna S.
31
Usman, Osly
23
Prayag, Girish
19
Bilgihan, Anil
18
Hyun, Sunghyup Sean
18
Klaus, Philipp
17
Loureiro, Sandra Maria Correia
17
Prentice, Catherine
17
Ahn, Jiseon
16
Aksoy, Lerzan
16
Mittal, Vikas
16
Wong, IpKin Anthony
15
Gustafsson, Anders
14
Keiningham, Timothy
14
Law, Rob
14
Söderlund, Magnus
14
Balaji, M. S.
13
Bang, Nguyen
13
Chua, Bee-Lia
13
Jang, Soocheong (Shawn)
13
McColl-Kennedy, Janet R.
13
Prybutok, Victor R.
13
Qu, Hailin
13
Ryu, Kisang
13
Wu, Luorong
13
Yu, Jongsik
13
Blut, Markus
12
Larivière, Bart
12
Lee, Seonjeong
12
Paul, Justin
12
Rather, Raouf Ahmad
12
Sharma, Piyush
12
Van Vaerenbergh, Yves
12
Barnes, Donald C.
11
Gil Saura, Irene
11
Hwang, Jinsoo
11
Liu, Chih-Hsing
11
Prashar, Sanjeev
11
Quach, Sara
11
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
3
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Bureau of Economic Research
2
Rheinisch-Westfälische Technische Hochschule Aachen
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
University of Madras / Department of Commerce
2
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Commission / Directorate-General for Communication
1
Freie Universität Berlin
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
INSEAD
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Technische Universität Braunschweig
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
392
International journal of hospitality management
239
Journal of business research : JBR
196
The journal of services marketing
130
International journal of contemporary hospitality management
111
Journal of travel and tourism marketing
108
Journal of hospitality marketing & management
107
Tourism management : research, policies, practice
92
Cogent business & management
79
Services marketing quarterly
70
Asia Pacific journal of marketing and logistics
69
Psychology & marketing
67
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
66
The service industries journal
65
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
55
Journal of service management
53
Service business
53
Journal of Islamic marketing
52
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
50
Journal of service research : JSR
49
International journal of electronic marketing and retailing : IJEMR
45
Tourism management perspectives : TMP
44
Journal of hospitality and tourism insights
43
Journal of strategic marketing
41
International journal of retail and distribution management
39
International journal of retail & distribution management
38
The international review of retail, distribution and consumer research
38
Journal of air transport management
37
European journal of marketing : EJM
36
Total quality management & business excellence
36
The international journal of bank marketing : IJBM
35
International journal of quality and service sciences
34
Journal of vacation marketing
34
Journal of retailing
33
Journal of service research
33
The TQM journal : the international review of organizational improvement
32
Journal of internet commerce
31
Journal of the Academy of Marketing Science
31
Marketing intelligence & planning
31
Tourism analysis : an interdisciplinary tourism & hospitality journal
31
more ...
less ...
Source
All
ECONIS (ZBW)
7,242
EconStor
5
OLC EcoSci
1
Showing
1
-
10
of
7,248
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
"Touching" services : tangible objects create an emotional connection to services even before their first use
Nägele, Nora
;
Walter, Benjamin von
;
Scharfenberger, Philipp
- In:
Business research
13
(
2020
)
2
,
pp. 741-766
, mugs, or fashion articles. Drawing on research about embodied
cognition
, this paper investigates how and under which …
Persistent link: https://www.econbiz.de/10012295833
Saved in:
2
How customer experience management reconciles strategy differences between East and West
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of global scholars of marketing science : …
31
(
2021
)
3
,
pp. 273-295
Persistent link: https://www.econbiz.de/10012549083
Saved in:
3
Causes of customers' cognitive dissonance and product return frequency : a Malaysian packaged food context
Phang Ing Grace
;
Pei Ling, Ricadonna
;
Osman, Zaiton
- In:
Asian journal of business and accounting : AJBA
15
(
2022
)
2
,
pp. 173-203
Persistent link: https://www.econbiz.de/10013531191
Saved in:
4
Users taking the blame? : how service failure, recovery, and robot design affect user attributions and retention
Meyer, Nika
;
Schwede, Melanie
;
Hammerschmidt, Maik
; …
- In:
Electronic markets : EM ; the international journal of …
32
(
2022
)
4
,
pp. 2491-2505
Persistent link: https://www.econbiz.de/10013556744
Saved in:
5
Self-service technology recovery : the importance of psychological need support
Keating, Byron W.
;
Aslan, Marjan
- In:
Journal of service management
34
(
2023
)
4
,
pp. 725-749
Persistent link: https://www.econbiz.de/10014338201
Saved in:
6
Exploring mental time travel experiences and their influence on behavioral intentions and learning
Barhorst, Jennifer Brannon
;
Krey, Nina
;
McLean, Graeme J.
- In:
Psychology & marketing
40
(
2023
)
8
,
pp. 1615-1633
Persistent link: https://www.econbiz.de/10014338309
Saved in:
7
There's not much to tell : the impact of emotional resilience on negative word-of-mouth following service failure
Lteif, Lama
;
Rubin, Dan
;
Ball, Joan P.
;
Lamberton, Cait
- In:
Psychology & marketing
40
(
2023
)
9
,
pp. 1808-1820
Persistent link: https://www.econbiz.de/10014338326
Saved in:
8
A study of the factors influencing the viewers’ satisfaction and cognitive assimilation with livestreaming commerce broadcast in Hong Kong
Ng, Mark
;
Law, Monica
;
Lam, Lubanski
;
Cui, Celine
- In:
Electronic commerce research
23
(
2023
)
3
,
pp. 1565-1590
Persistent link: https://www.econbiz.de/10014383096
Saved in:
9
Modeling customer experience with public sector smartphone apps : a mixed methods study in the UAE
AlJanahi, Alia
;
Parahoo, Sanjai Kumar
- In:
International review on public and non-profit marketing
20
(
2023
)
4
,
pp. 813-827
Persistent link: https://www.econbiz.de/10014437256
Saved in:
10
Does pro-customer behavior always do the trick? : an investigation of pro-customer deviance
Ma, Xiuli
;
Xu, Xiaowei
;
Hu, JiaJing
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014439937
Saved in:
1
2
3
4
5
6
7
8
9
10
11
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->