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Kundenzufriedenheit
Service quality
24,130
Dienstleistungsqualität
23,382
Internet
23,179
Consumer behaviour
10,132
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9,934
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Han, Heesup
41
Mattila, Anna S.
27
Prybutok, Victor R.
21
Usman, Osly
19
McColl-Kennedy, Janet R.
18
Prentice, Catherine
18
Shahin, Arash
17
Söderlund, Magnus
17
Law, Rob
16
Balaji, M. S.
15
Wong, IpKin Anthony
15
Sharma, Piyush
14
Bilgihan, Anil
13
Gustafsson, Anders
13
Amin, Muslim
12
Grégoire, Yany
12
Hyun, Sunghyup Sean
12
Gong, Taeshik
11
Sajad Rezaei
11
Sparks, Beverley
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Gouthier, Matthias
10
Gursoy, Dogan
10
Hsu, Cathy H. C.
10
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Ladhari, Riadh
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Larivière, Bart
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Ringle, Christian M.
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Roberts-Lombard, Mornay
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Su, LuJun
10
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Wu, Luorong
10
Yi, Youjae
10
Barnes, Donald C.
9
Edvardsson, Bo
9
Gil Saura, Irene
9
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Australian and New Zealand Marketing Academy
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Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
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Journal of retailing and consumer services
264
International journal of hospitality management
262
Journal of business research : JBR
160
The journal of services marketing
147
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
130
International journal of contemporary hospitality management
124
The service industries journal
116
Journal of hospitality marketing & management
107
Journal of travel and tourism marketing
90
Services marketing quarterly
84
Tourism management : research, policies, practice
81
Journal of air transport management
71
Service business
71
The TQM journal : the international review of organizational improvement
66
Cogent business & management
62
International journal of quality & reliability management
59
International journal of quality and service sciences
59
International journal of services and operations management
59
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
59
Journal of service research : JSR
59
Journal of service management
57
Total quality management & business excellence
57
Asia Pacific journal of marketing and logistics
56
International journal of productivity and quality management : IJPQM
53
International journal of services, economics and management
51
International journal of services and operations management : IJSOM
42
Managing service quality : MSQ ; an international journal
42
The international journal of bank marketing : IJBM
41
Journal of hospitality and tourism insights
39
Journal of service research
39
Psychology & marketing
38
Quality management journal : QMJ
36
Journal of Asian finance, economics and business : JAFEB
35
Marketing intelligence & planning
34
International journal of electronic marketing and retailing : IJEMR
32
Journal of the Academy of Marketing Science
32
Journal of Islamic marketing
30
International journal of business information systems : IJBIS
29
Journal of strategic marketing
29
Tourism management perspectives : TMP
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ECONIS (ZBW)
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EconStor
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OLC EcoSci
3
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1
Success factors driving consumer reuse intention of mobile shopping application channel
Tseng, Timmy H.
;
Lee, Crystal T.
;
Huang, Hsiao-Ting
; …
- In:
International journal of retail and distribution management
50
(
2022
)
1
,
pp. 76-99
Persistent link: https://www.econbiz.de/10012798303
Saved in:
2
Channel integration in grocery retailers via mobile applications
Yen, Yung-Shen
- In:
Marketing intelligence & planning
41
(
2023
)
4
,
pp. 427-441
Persistent link: https://www.econbiz.de/10014313029
Saved in:
3
Modeling revenge and avoidance in the mobile service industry : moderation role of technology anxiety
Hsu, Li-Chun
;
Wang, Kai-Yu
;
Chih, Wen-Hai
;
Lin, Wei-Ching
- In:
The service industries journal
41
(
2021
)
15/16
,
pp. 1029-1052
Persistent link: https://www.econbiz.de/10012695309
Saved in:
4
Mobile applications (apps) as service provider actors
Orsingher, Chiara
;
McColl-Kennedy, Janet R.
;
Zaki, Mohamed
- In:
International journal of consumer studies
48
(
2024
)
2
,
pp. 1-13
Persistent link: https://www.econbiz.de/10014531551
Saved in:
5
Matching audio/video app features with young user preferences : an integrated approach
Lin, Chin-Feng
;
Fu, Chen-Su
;
Wu, Chi-Yun
- In:
International journal of consumer studies
47
(
2023
)
5
,
pp. 1810-1823
Persistent link: https://www.econbiz.de/10014335641
Saved in:
6
The journey of service quality to loyalty : a gender-based multigroup analysis in car-hailing service
Aslam, Wajeeha
;
Arif, Imtiaz
;
Farhat, Kashif
- In:
International journal of business environment : IJBE
15
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10015060978
Saved in:
7
Multidimensional value of customers' mobile service experiences in the food service context
Kwon, Jookyung
;
Yu, Hoyeol
;
Ahn, Jiseon
- In:
Journal of hospitality and tourism insights
6
(
2023
)
2
,
pp. 912-927
Persistent link: https://www.econbiz.de/10014363988
Saved in:
8
Quality dimensions of augmented reality-based mobile apps for smart-tourism and its impact on customer satisfaction & reuse intention
Anand, Komal
;
Arya, Vikas
;
Suresh, Sheena
;
Sharma, Anshuman
- In:
Tourism planning & development
20
(
2023
)
2
,
pp. 236-259
Persistent link: https://www.econbiz.de/10014235316
Saved in:
9
Mobile food ordering apps, restaurant performance, and customer satisfaction
Xu, Yue
;
Liu, Xiaoou
;
Mao, Zhenxing
;
Zhou, Jianhua
- In:
The Cornell hospitality quarterly
65
(
2024
)
4
,
pp. 497-508
Persistent link: https://www.econbiz.de/10015156943
Saved in:
10
Do tourism applications' quality and user experience influence its acceptance by tourists?
Palos-Sanchez, Pedro
;
Saura, José Ramón
;
Correia, …
- In:
Review of managerial science : RMS
15
(
2021
)
5
,
pp. 1205-1241
Persistent link: https://www.econbiz.de/10012549742
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