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Validation of a quality assessment tool for insurance services in business-to-business marketing

Pop, Nicolae Al.; Petrisoaia, Carmen - In: The international journal of management science and … (2013) 10, pp. 123-137

Considering their importance and place in the production of the GDP (Gross domestic product), services are regarded by academicians and practitioners as a key element in shaping the competitiveness of the national economy. Service quality drives the growth and progress of any company. Insurance...

Persistent link: https://www.econbiz.de/10010355996

Customer satisfaction and its measurement in hospitality enterprises : a revisit and update

Pizam, Abraham; Shapoval, Valeriya; Ellis, Taylor - In: International journal of contemporary hospitality management 28 (2016) 1, pp. 2-35

Persistent link: https://www.econbiz.de/10011435642

Measurement scales for technology-generated customer contact

Rudran, Raghunath; Kumar, J. Ajith - In: International journal of operations & production … 37 (2017) 5, pp. 534-556

Persistent link: https://www.econbiz.de/10011661472

Fifteen years of research on customer loyalty formation : a meta-analytic structural equation model

So, Kevin Kam Fung; Yang, Yang; Li, Xiang - In: The Cornell hospitality quarterly 66 (2025) 2, pp. 253-272

Persistent link: https://www.econbiz.de/10015371704

A new approach to validate customer satisfaction multi-item measures : the case of shopping goods

Bassi, Francesca - In: The international review of retail, distribution and … 28 (2018) 4, pp. 380-396

Persistent link: https://www.econbiz.de/10011962060

The effects of service quality performance on customer satisfaction for non-banking financial institutions in an emerging economy

Wang, Cheng-Kun; Masukujjaman, Mohammad; Syed Shah Alam; … - In: International Journal of Financial Studies : open … 11 (2023) 1, pp. 1-19

This study aims to explore the effects of service-quality dimensions on the customer satisfaction of non-banking financial institutions in an emerging economy by adopting the renowned SERVPERF model. To verify the proposed model, data was collected from thirteen non-banking financial...

Persistent link: https://www.econbiz.de/10013550051

Determinants of factors for service quality excellence at dealer end leading to CRM - an AHP approach

Pothal, Lalit Kumar; Tripathy, Sushanta; Dash, Aishwarya - In: International journal of business excellence : IJBEX 28 (2022) 1, pp. 101-117

Persistent link: https://www.econbiz.de/10014234591

Visitor satisfaction of Zoo tourism in Ghana

Agyeman, Yaw Boakye; Asebah, Paul - In: Tourism planning & development 20 (2023) 6, pp. 1140-1159

Persistent link: https://www.econbiz.de/10014393328

Gauging the service quality of App Cabs, post COVID-19 : associating sets of underlying constructs

Khan, Swapna Datta - In: Advances in Management Research : Emerging Challenges …, (pp. 18-28). 2022

Persistent link: https://www.econbiz.de/10014434788

Online service quality of state organizations : a study of online services of Ghana revenue authority

Tetteh, Joseph Emmanuel; Haizel-Commeh, John; … - In: Journal of internet commerce 22 (2023) 4, pp. 538-566

Persistent link: https://www.econbiz.de/10014372862