//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Kundenzufriedenheit"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The effects of uppercase and l...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Kundenzufriedenheit
Theorie
84
Theory
84
Consumer behaviour
78
Konsumentenverhalten
77
China
58
Lieferkette
37
Supply chain
37
Online retailing
25
Online-Handel
25
Customer satisfaction
22
Beziehungsmarketing
20
Relationship marketing
20
Welt
19
World
19
Coronavirus
18
Großbritannien
18
Time series analysis
18
United Kingdom
18
Zeitreihenanalyse
18
Dienstleistungsqualität
17
Service quality
17
Estimation
15
Hotel industry
15
Hotellerie
15
Schätzung
15
Einkommensverteilung
14
Emotion
14
Income distribution
14
Industrie
14
Manufacturing industries
14
Firm performance
12
Productivity
12
Produktivität
12
Risikomanagement
12
Risk management
12
Unternehmenserfolg
12
Arbeitsverhalten
11
Estimation theory
11
Game theory
11
more ...
less ...
Online availability
All
Undetermined
18
Type of publication
All
Article
22
Type of publication (narrower categories)
All
Article in journal
22
Aufsatz in Zeitschrift
22
Language
All
English
22
Author
All
Xu, Xun
12
Xu, Xing'an
3
Gursoy, Dogan
2
Hu, JiaJing
2
Keh, Hean Tat
2
Li, Yibai
2
Liu, Juan
2
Liu, Maggie Wenjing
2
Ma, Xiuli
2
Rong, Chen
2
Xu, Xiaowei
2
Zhao, Yabing
2
Cai, Ruiying
1
Hu, Zuohao
1
Jia, Jianmin
1
Lee, Chieh
1
Liu, Wenhui
1
Liu, Yan
1
Lu, Allan Cheng Chieh
1
Lu, Guangjuan
1
Morrison, Alastair M.
1
Munson, Charles L.
1
Wang, Jinwei
1
Wang, Lilei
1
Wang, Mingshu
1
Wang, Xin
1
Wei, Chuang
1
Wen, Najuan
1
Xu, Xiaowen
1
Yang, Zhilin
1
Zeng, Fue
1
Zeng, Shuo
1
more ...
less ...
Published in...
All
International journal of hospitality management
6
International journal of production economics
2
Journal of business research : JBR
2
Tourism management : research, policies, practice
2
Tourism review
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of services and operations management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of service theory and practice : JSTP
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Marketing letters : a journal of research in marketing
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism Management Perspectives
1
more ...
less ...
Source
All
ECONIS (ZBW)
22
Showing
1
-
10
of
22
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Consumer delight and outrage : scale development and validation
Liu, Maggie Wenjing
;
Keh, Hean Tat
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 680-699
Persistent link: https://www.econbiz.de/10011392191
Saved in:
2
The road to consumer forgiveness is paved with money or apology? : the roles of empathy and power in service recovery
Wei, Chuang
;
Liu, Maggie Wenjing
;
Keh, Hean Tat
- In:
Journal of business research : JBR
118
(
2020
),
pp. 321-334
Persistent link: https://www.econbiz.de/10012288607
Saved in:
3
Determinants of online service satisfaction and their impacts on behavioural intentions
Zeng, Fue
;
Hu, Zuohao
;
Rong, Chen
;
Yang, Zhilin
- In:
Total quality management & business excellence : an …
20
(
2009
)
9/10
,
pp. 953-969
Persistent link: https://www.econbiz.de/10003921601
Saved in:
4
Regret and performance uncertainty in consumer repeat choice
Rong, Chen
;
Jia, Jianmin
- In:
Marketing letters : a journal of research in marketing
23
(
2012
)
1
,
pp. 353-365
Persistent link: https://www.econbiz.de/10009530696
Saved in:
5
Does pro-customer behavior always do the trick? : an investigation of pro-customer deviance
Ma, Xiuli
;
Xu, Xiaowei
;
Hu, JiaJing
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014439937
Saved in:
6
The antecedents of customer satisfaction and dissatisfaction toward various types of hotels : a text mining approach
Xu, Xun
;
Li, Yibai
- In:
International journal of hospitality management
55
(
2016
),
pp. 57-69
Persistent link: https://www.econbiz.de/10011497929
Saved in:
7
Examining the relevance of online customer textual reviews on hotels' product and service attributes
Xu, Xun
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
1
,
pp. 141-163
Persistent link: https://www.econbiz.de/10011997154
Saved in:
8
The impact of e-service offerings on the demand of online customers
Xu, Xun
;
Munson, Charles L.
;
Zeng, Shuo
- In:
International journal of production economics
184
(
2017
),
pp. 231-244
Persistent link: https://www.econbiz.de/10011642537
Saved in:
9
Influence of sustainable hospitality supply chain management on customers' attitudes and behaviors
Xu, Xun
;
Gursoy, Dogan
- In:
International journal of hospitality management
49
(
2015
),
pp. 105-116
Persistent link: https://www.econbiz.de/10011379962
Saved in:
10
The impacts of service failure and recovery efforts on airline customers’ emotions and satisfaction
Xu, Xun
;
Liu, Wenhui
;
Gursoy, Dogan
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
6
,
pp. 1034-1051
Persistent link: https://www.econbiz.de/10012050714
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->