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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Quality management
18
Dienstleistungsqualität
17
Service quality
17
Qualitätsmanagement
16
Customer satisfaction
9
Spain
9
Beziehungsmarketing
8
Consumer behaviour
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E-commerce
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Standardization
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Spanien
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Standardisierung
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Balanced scorecard
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Electronic Commerce
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Measurement
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Messung
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Product quality
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Produktqualität
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Nonprofit organization
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Nonprofit-Organisation
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Online retailing
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Online-Handel
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Performance measurement
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Performance-Messung
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Share Economy
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Sharing economy
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fulfilment of expectations
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Balanced Scorecard
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Electronic Banking
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Electronic banking
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Environmental management
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Firm performance
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Higher education institution
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Hochschule
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ISO 9001
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Knowledge management
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Loyalty
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English
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Marimon, Frederic
8
Mas-Machuca, Marta
3
Berbegal-Mirabent, Jasmina
2
Bernardo, Merce
2
Casadesús, Martí
2
Llach, Josep
2
Petnji Yaya, Luc Honore
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Alonso-Almeida, M. Mar
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Alonso-Almeida, María del Mar
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Bastida, Ramon
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Gil-Doménech, Dolors
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Llach, Joseph
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Total quality management & business excellence
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
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ECONIS (ZBW)
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The balance of the impact of quality and recovery on satisfaction : the case of e-travel
Bernardo, Merce
;
Llach, Joseph
;
Marimon, Frederic
; …
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1390-1404
Persistent link: https://www.econbiz.de/10010207986
Saved in:
2
The contest determinant of delight and disappointment : a case study of online banking
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1376-1389
Persistent link: https://www.econbiz.de/10010208024
Saved in:
3
Functional quality and hedonic quality : a study of the dimensions of e-service quality in online travel agencies
Bernardo, Merce
;
Marimon, Frederic
;
Alonso-Almeida, …
- In:
Information & management : the internat. journal of …
49
(
2012
)
7/8
,
pp. 342-347
Persistent link: https://www.econbiz.de/10009696207
Saved in:
4
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
5
Making the long and adventurous journey from quality to loyalty
Marimon, Frederic
;
Mas-Machuca, Marta
;
Llach, Josep
- In:
Total quality management & business excellence
32
(
2021
)
15
,
pp. 1713-1731
Persistent link: https://www.econbiz.de/10012694186
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6
UnivQual : a holistic scale to assess student perceptions of service quality at universities
Marimon, Frederic
;
Mas-Machuca, Marta
; …
- In:
Total quality management & business excellence
30
(
2019
)
2
,
pp. 184-200
Persistent link: https://www.econbiz.de/10012199738
Saved in:
7
Fulfilment of expectations mediating quality and satisfaction : the case of hospital service
Marimon, Frederic
;
Gil-Doménech, Dolors
;
Bastida, Ramon
- In:
Total quality management & business excellence
30
(
2019
)
2
,
pp. 201-220
Persistent link: https://www.econbiz.de/10012199739
Saved in:
8
Fulfilment of expectations on students' perceived quality in the Catalan higher education system
Marimon, Frederic
;
Mas-Machuca, Marta
; …
- In:
Total quality management & business excellence
31
(
2020
)
5
,
pp. 483-502
Persistent link: https://www.econbiz.de/10012256620
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