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The power of emotional value : moderating customer orientation effect in professional business services relationships
Arslanagic-Kalajdzic, Maja; Kadic-Maglajlic, Selma; … - In: Industrial marketing management : the international … 88 (2020), pp. 12-21
Persistent link: https://www.econbiz.de/10012285225
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Modelling perceived quality, vistitor satisfaction and behavioural intentions at the destination level
Žabkar, Vesna; Brenčič, Maja Makovec; Dmitrovič, Tanja - In: Tourism management : research, policies, practice 31 (2010) 4, pp. 537-546
Persistent link: https://www.econbiz.de/10003969710
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Segmenting members of a retailer loyalty programme using personnel-related service quality dimensions
Ograjenšek, Irena; Žabkar, Vesna - 2005
Persistent link: https://www.econbiz.de/10008657051
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Relationship commitment, relational equity and company image in customer loyalty development
Dlačić, Jasmina; Žabkar, Vesna - In: Economic research 25 (2012) 2, pp. 503-523
Persistent link: https://www.econbiz.de/10009564254
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Measuring experienced emotions during service recovery encounters : construction and assessment of the ESRE scale
Schoefer, Klaus; Diamantopoulos, Adamantios - In: Service business : an international journal 2 (2008) 1, pp. 65-81
Persistent link: https://www.econbiz.de/10003692368
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"Regretting your brand-self?" : the moderating role of consumer-brand identification on consumer responses to purchase regret
Davvetas, Vasileios; Diamantopoulos, Adamantios - In: Journal of business research : JBR 80 (2017), pp. 218-227
Persistent link: https://www.econbiz.de/10011771503