Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Kundenzufriedenheit"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Unfolding the drivers for sent...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Kundenzufriedenheit
Consumer behaviour
42
Konsumentenverhalten
42
Social Web
25
Social web
25
Data mining
19
Online retailing
19
Online-Handel
19
Data Mining
18
Internet marketing
15
Online-Marketing
15
Customer satisfaction
14
Beziehungsmarketing
13
Relationship marketing
13
Text mining
13
Viral marketing
12
Virales Marketing
12
Social media
11
Tourism
11
Bibliometrics
10
Bibliometrie
10
Brand management
9
Emotion
9
Markenführung
9
Brand image
8
E-commerce
8
Hotel industry
8
Hotellerie
8
Marketing
8
Online reviews
8
Service quality
8
social media
8
Electronic Commerce
7
Markenimage
7
Text
7
Tourismus
7
Brand
6
Dienstleistungsqualität
6
Markenartikel
6
Mobile application
6
more ...
less ...
Online availability
All
Undetermined
8
CC license
2
Free
2
Type of publication
All
Article
12
Type of publication (narrower categories)
All
Article in journal
12
Aufsatz in Zeitschrift
12
Language
All
English
12
Author
All
Rita, Paulo
10
Moro, Sérgio
4
Pereira, Hélia Gonçalves
2
Ramos, Ricardo F.
2
Salgueiro, Maria de Fátima
2
Almeida, Marta
1
Alturas, Bráulio
1
Batista, Fernando
1
Bocaranda, Claudia
1
Botelho, Miguel
1
Brochado, Ana
1
Coelho, Pedro Simões
1
Conde, Beatriz
1
Costa, Sara Morgado da
1
Eiriz, Vasco
1
Esmerado, Joaquim
1
Gameiro, Carlos
1
Laroche, Michel
1
Lopes, Rui J.
1
Loureiro, Sandra Maria Correia
1
Mimoso, João
1
Oliveira, Cristina
1
Pinheiro, Flávio L.
1
Ribeiro, Ricardo
1
Ueltschy, Linda C.
1
Vong, Celeste
1
more ...
less ...
Published in...
All
European journal of management and business economics : EJM&BE
2
Journal of retailing and consumer services
2
International journal of contemporary hospitality management
1
International journal of hospitality management
1
International journal of technology marketing : IJTMkt
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Multinational business review
1
Service business
1
The journal of services marketing
1
more ...
less ...
Source
All
ECONIS (ZBW)
12
Showing
1
-
10
of
12
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Are the states uited? : an analysis of U.S. hotels’ offers through TripAdvisor’s eyes
Moro, Sérgio
;
Batista, Fernando
;
Rita, Paulo
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
7
,
pp. 1112-1129
Persistent link: https://www.econbiz.de/10012053417
Saved in:
2
Service quality in airport hotel chains through the lens of online reviewers
Moro, Sérgio
;
Lopes, Rui J.
;
Esmerado, Joaquim
; …
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012390003
Saved in:
3
Customer experience through online reviews from TripAdvisor : the case of Orlando theme parks
Costa, Sara Morgado da
;
Moro, Sérgio
;
Rita, Paulo
; …
- In:
International journal of technology marketing : IJTMkt
17
(
2023
)
1
,
pp. 48-77
Persistent link: https://www.econbiz.de/10013503841
Saved in:
4
Restaurant containment measures and perceived service quality : implications for future pandemics
Ramos, Ricardo F.
;
Moro, Sérgio
-
2024
Persistent link: https://www.econbiz.de/10015077301
Saved in:
5
A Pan-European approach to customer satisfaction : an optimal strategy?
Ueltschy, Linda C.
;
Laroche, Michel
;
Rita, Paulo
; …
- In:
Multinational business review
16
(
2008
)
3
,
pp. 41-71
Persistent link: https://www.econbiz.de/10003890261
Saved in:
6
The effect of atmospheric cues and involvement on pleasure and relaxation : the spa hotel context
Loureiro, Sandra Maria Correia
;
Almeida, Marta
;
Rita, Paulo
- In:
International journal of hospitality management
35
(
2013
),
pp. 35-43
Persistent link: https://www.econbiz.de/10010225936
Saved in:
7
Exploring backpackers' perceptions of the hostel service quality
Brochado, Ana
;
Rita, Paulo
;
Gameiro, Carlos
- In:
International journal of contemporary hospitality management
27
(
2015
)
8
,
pp. 1839-1855
Persistent link: https://www.econbiz.de/10011447534
Saved in:
8
Online determinants of e-customer satisfaction : application to website purchases in tourism
Pereira, Hélia Gonçalves
;
Salgueiro, Maria de Fátima
; …
- In:
Service business
11
(
2017
)
2
,
pp. 375-403
Persistent link: https://www.econbiz.de/10011732385
Saved in:
9
Online purchase determinants of loyalty : the mediating effect of satisfaction in tourism
Pereira, Hélia Gonçalves
;
Salgueiro, Maria de Fátima
; …
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 279-291
Persistent link: https://www.econbiz.de/10011473227
Saved in:
10
The role of information for the customer journey in mobile food ordering apps
Rita, Paulo
;
Eiriz, Vasco
;
Conde, Beatriz
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 574-591
Persistent link: https://www.econbiz.de/10014276932
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
