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Customer satisfaction in Indian commercial banks through total quality management approach
Lenka, Usha; Suar, Damodar; Mohapatra, Pratap K. - In: Total quality management & business excellence : an … 21 (2010) 11/12, pp. 1315-1341
Persistent link: https://www.econbiz.de/10008824955
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Service quality, customer satisfaction, and customer loyalty in Indian commercial banks
Lenka, Usha; Suar, Damodar; Mohapatra, Pratap K. - In: Journal of entrepreneurship 18 (2009) 1, pp. 47-64
Persistent link: https://www.econbiz.de/10003862535
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Soft and hard aspects of quality management practices influencing service quality and customer satisfaction in manufacturing-oriented services
Lenka, Usha; Suar, Damodar; Mohapatra, Pratap K. - In: Global business review 11 (2010) 1, pp. 79-101
Persistent link: https://www.econbiz.de/10003959268