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Which antecedents contribute most to the loyal behaviour of online second-hand market shoppers?
Llach, Josep; Vila-Brunet, Neus; Manresa, Alba - In: International journal of quality & reliability management 40 (2023) 9, pp. 2064-2082
Persistent link: https://www.econbiz.de/10014429660
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The adoption of quality management practices and their impact on business performance in small service companies : the case of Spanish travel agencies
Alonso-Almeida, María Mar del; Bagur-Femenías, Llorenç; … - In: Service business 9 (2015) 1, pp. 57-75
Persistent link: https://www.econbiz.de/10011296096
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Making the long and adventurous journey from quality to loyalty
Marimon, Frederic; Mas-Machuca, Marta; Llach, Josep - In: Total quality management & business excellence 32 (2021) 15, pp. 1713-1731
Persistent link: https://www.econbiz.de/10012694186
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UnivQual : a holistic scale to assess student perceptions of service quality at universities
Marimon, Frederic; Mas-Machuca, Marta; … - In: Total quality management & business excellence 30 (2019) 2, pp. 184-200
Persistent link: https://www.econbiz.de/10012199738
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Contextual effect of online second-hand shoppers' loyalty : a vendor comparison
Vila-Brunet, Neus; Llach, Josep - In: International journal of internet marketing and … 18 (2023) 4, pp. 389-409
Persistent link: https://www.econbiz.de/10014318357