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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Innovation
103,362
Bank
68,427
Innovationsmanagement
42,067
Innovation management
39,105
Relationship marketing
31,702
Beziehungsmarketing
31,043
Theorie
24,914
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24,492
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17,317
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13,398
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10,698
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10,590
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10,223
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9,814
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9,701
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9,095
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8,544
KMU
8,497
EU-Staaten
7,741
Resource-based view
7,634
EU countries
7,568
China
7,509
Customer satisfaction
7,509
Ressourcenorientierter Ansatz
7,481
Kreditgeschäft
7,392
Bank lending
7,188
Entrepreneurship
6,979
Wissenstransfer
6,758
Knowledge transfer
6,706
Industrieforschung
6,621
Bankenregulierung
6,592
Strategisches Management
6,583
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Han, Heesup
46
Svensson, Göran
22
Homburg, Christian
21
Mattila, Anna S.
21
Mittal, Vikas
20
Gustafsson, Anders
19
Klaus, Philipp
18
Gil Saura, Irene
17
Prentice, Catherine
17
Aksoy, Lerzan
16
Hyun, Sunghyup Sean
15
Roberts-Lombard, Mornay
15
Bilgihan, Anil
14
Blut, Markus
14
Barnes, Donald C.
13
Keiningham, Timothy
13
Larivière, Bart
13
Loureiro, Sandra Maria Correia
13
McColl-Kennedy, Janet R.
13
Rather, Raouf Ahmad
13
Usman, Osly
13
Balaji, M. S.
12
Bruhn, Manfred
12
Kim, Wansoo
12
Park, Jungkun
12
Stock-Homburg, Ruth
12
Van Vaerenbergh, Yves
12
Wieseke, Jan
12
Bang, Nguyen
11
Buoye, Alexander
11
Edvardsson, Bo
11
Evanschitzky, Heiner
11
Quach, Sara
11
Ringle, Christian M.
11
So, Kevin Kam Fung
11
Töpfer, Armin
11
Gong, Taeshik
10
Grégoire, Yany
10
Hwang, Jinsoo
10
Prybutok, Victor R.
10
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IGI Global
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National Bureau of Economic Research
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Harvard Graduate School of Business Administration
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Nomos Verlagsgesellschaft
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Confederation of Britisch Industry
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Edward Elgar Publishing
1
Eric Cuvillier <Firma>
1
European Commission / Directorate-General for Communication
1
European Commission / Directorate-General for Employment, Social Affairs and Inclusion
1
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
ICF International
1
ICServ <5., 2017, Wien>
1
INSEAD
1
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
1
International Conference on Services Management <North Cyprus)>
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Ludwig-Maximilians-Universität München
1
Shaker Verlag
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Tartu Ülikool
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Taylor and Francis.
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1
Technische Universität Ilmenau
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University of Madras / Department of Commerce
1
Verlag Dr. Kovač
1
Walter de Gruyter GmbH & Co. KG
1
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Journal of retailing and consumer services
313
Journal of business research : JBR
182
International journal of hospitality management
175
The journal of services marketing
135
The service industries journal
90
Journal of hospitality marketing & management
83
Journal of travel and tourism marketing
79
Cogent business & management
66
Tourism management : research, policies, practice
66
International journal of contemporary hospitality management
65
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
65
Asia Pacific journal of marketing and logistics
61
Service business
60
Services marketing quarterly
59
Journal of service management
58
Journal of service research : JSR
55
The international journal of bank marketing : IJBM
53
The TQM journal : the international review of organizational improvement
52
Industrial marketing management : the international journal for industrial and high-tech firms
47
Journal of strategic marketing
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Journal of hospitality and tourism insights
44
Psychology & marketing
42
Journal of Islamic marketing
37
Journal of the Academy of Marketing Science
37
International journal of electronic marketing and retailing : IJEMR
35
The journal of business & industrial marketing
35
International journal of quality and service sciences
34
Journal of service research
34
Total quality management & business excellence
34
International journal of electronic customer relationship management : IJECRM
33
Journal of retailing
33
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
32
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
International journal of productivity and quality management : IJPQM
30
Journal of marketing
30
Journal of Asian finance, economics and business : JAFEB
29
International journal of bank marketing
28
International journal of business excellence : IJBEX
28
International journal of services, economics and management
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ECONIS (ZBW)
7,356
EconStor
9
OLC EcoSci
5
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1
Dynamic and ordinary capabilities : a project management perspective
Ashill, Nicholas
;
Khan, Mohammed Sajid
;
Naumann, Earl
- In:
IEEE transactions on engineering management : EM
69
(
2022
)
5
,
pp. 2173-2186
Persistent link: https://www.econbiz.de/10013431126
Saved in:
2
Exploring the roles of marketing and selling capabilities in delivering critical customer centric performance and brand performance outcomes for B2B firms
Siahtiri, Vida
;
O'Cass, Aron
;
Ngo, Liem Viet
- In:
Journal of strategic marketing
22
(
2014
)
5
,
pp. 379-395
Persistent link: https://www.econbiz.de/10010417135
Saved in:
3
Examining pathways from
innovation
orientation to patient satisfaction : a relational view of healthcare delivery
Dobrzykowski, David D.
;
Callaway, Stephen K.
; …
- In:
Decision sciences : DS
46
(
2015
)
5
,
pp. 863-899
Persistent link: https://www.econbiz.de/10011476929
Saved in:
4
Strategic link of loyalty with
CRM
, attitude and satisfaction in
banking
industry
Sandhyarani Sahoo
;
Sahoo, Saroj Kumar
;
Mishra, Bidhu Bhusan
- In:
International journal of applied management science : IJAMS
16
(
2024
)
4
,
pp. 414-435
Persistent link: https://www.econbiz.de/10015210311
Saved in:
5
Towards
innovation
, co-creation and customers' satisfaction : a
banking
sector perspective
Malik, Muhammad Imran
;
Ahsan, Rizwan
- In:
Asia Pacific journal of innovation and entrepreneurship …
13
(
2019
)
3
,
pp. 311-325
Persistent link: https://www.econbiz.de/10012153351
Saved in:
6
A service classification model for value co-creation in IT outsourcing services
Kontos, Gerasimos
;
Kutsikos, Konstadinos
- In:
Information systems : crossroads for organization, …
,
(pp. 3-10)
.
2012
Persistent link: https://www.econbiz.de/10009576425
Saved in:
7
Leveraging the interplay of Internet of Things (IoT) capabilities for achieving customer satisfaction in a B2B2C context : an integrative perspective
Chand, Pushpendu
;
Tarei, Pradeep Kumar
- In:
The journal of business & industrial marketing
39
(
2024
)
11
,
pp. 2325-2346
Persistent link: https://www.econbiz.de/10015095335
Saved in:
8
Strategic capabilities and firm performance in Omani manufacturing and service SMEs
Nusair, Khaldoon
;
Al-Azri, Hamed Ibrahim
;
Alfarhan, …
- In:
Journal of entrepreneurship in emerging economies
14
(
2022
)
6
,
pp. 1118-1142
Persistent link: https://www.econbiz.de/10013536166
Saved in:
9
The satisfaction of change : how knowledge and
innovation
overcome loyalty in decision-making processes
Del Giudice, Manlio
;
Della Peruta, Maria Rosaria
-
2017
Persistent link: https://www.econbiz.de/10011522663
Saved in:
10
Beyond
banking
: elevating customer experience for sustained loyalty in Indian banks through the moderating role of customer trust
Mokha, Anupreet Kaur
;
Kaur, Jasdeep
- In:
Manthan : journal of commerce and management
11
(
2024
)
2
,
pp. 141-162
Persistent link: https://www.econbiz.de/10015326000
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