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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Arbeitsverhalten
1
Arbeitszufriedenheit
1
Betriebsklima
1
Customer satisfaction
1
Dienstleistungsmanagement
1
Dienstleistungsqualität
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Employee psychological service climate
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Employee service-oriented behaviors
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Empowering leadership
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External departments' internal service quality
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Führungsstil
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Hotel industry
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Hotellerie
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Job satisfaction
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Leadership style
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Managers' commitment to service quality
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Quality management
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Qualitätsmanagement
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Salespeople
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Service management
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Service quality
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Tourism employees
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Tourismusberufe
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Verkaufspersonal
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Work behaviour
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Work climate
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Hu, Rong
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Lin, Meizhen
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Ling, Qian
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International journal of hospitality management
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The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen
;
Ling, Qian
;
Liu, Yanling
;
Hu, Rong
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
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