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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
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International journal of contemporary hospitality management
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Can users embed their user experience in user-generated images? : evidence from JD.com
Zhao, Lu
;
Zhang, Mingli
;
Tu, Jianbo
;
Li, Jiagling
; …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014364633
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2
Service failure type, response strategy and observers’ perceived helpfulness : evidence from TripAdvisor
Zhang, Mingli
;
Cai, Shensheng
;
Qiao, Tong
- In:
International journal of contemporary hospitality management
37
(
2025
)
3
,
pp. 871-889
Persistent link: https://www.econbiz.de/10015210284
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