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~subject:"Kundenzufriedenheit"
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The Palgrave Handbook of Servi...
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Kundenzufriedenheit
Services
34
Dienstleistung
32
Kundenintegration
31
Customer integration
30
Service-dominant logic
29
Innovation
28
Service-Dominant Logic
26
Beziehungsmarketing
25
Relationship marketing
25
Value creation
25
Betriebliche Wertschöpfung
24
Dienstleistungssektor
24
Service industry
24
Dienstleistungsqualität
23
Service quality
23
Service innovation
22
Sweden
21
Schweden
20
Customer satisfaction
17
Innovationsmanagement
17
Consumer behaviour
16
Dienstleistungsinnovation
16
Organisatorischer Wandel
16
Organizational change
16
Innovation management
15
Dienstleistungsmarketing
12
Digitalisierung
11
Digitization
11
Konsumentenverhalten
11
Services marketing
11
Lieferantenmanagement
10
Supplier relationship management
10
Beschwerdemanagement
9
Complaint management
9
Nachhaltige Entwicklung
9
Sustainable development
9
Dienstleistungsmanagement
8
Service management
8
Theorie
8
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Free
3
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1
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Article
13
Book / Working Paper
1
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Article in journal
12
Aufsatz in Zeitschrift
12
Arbeitspapier
1
Aufsatz im Buch
1
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1
Graue Literatur
1
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1
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1
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Language
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English
14
Author
All
Edvardsson, Bo
13
Tronvoll, Bård
7
Arsenovic, Jasenko
2
Friman, Margareta
2
Pareigis, Jörg
2
Xu, Yingzi
2
De Keyser, Arne
1
Enquist, Bo
1
Gruber, Thorsten
1
Gustafsson, Anders
1
Holmlund, Maria
1
Marshall, Roger
1
Meiren, Thomas
1
Olsson, Lars E.
1
Otterbring, Tobias
1
Roos, Inger
1
Roos, Lars-Uno
1
Schäfer, Adrienne
1
Strandvik, Tore
1
Walter, Ute
1
Witell, Lars
1
Åkesson, Maria
1
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International journal of quality and service sciences
3
Journal of service management
3
European journal of marketing : EJM
1
Journal of business research : JBR
1
Journal of retailing and consumer services
1
Marketing letters : a journal of research in marketing
1
Marketing theory
1
Meddelanden från Svenska Handelshögskolan
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
The service industries journal
1
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ECONIS (ZBW)
14
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1
Customer experiences in crisis situations : an agency-structure perspective
Tronvoll, Bård
;
Edvardsson, Bo
- In:
Marketing theory
22
(
2022
)
4
,
pp. 539-562
Persistent link: https://www.econbiz.de/10013435578
Saved in:
2
Money for nothing : the impact of compensation on customers' bad-mouthing in service recovery encounters
Arsenovic, Jasenko
;
Edvardsson, Bo
;
Otterbring, Tobias
; …
- In:
Marketing letters : a journal of research in marketing
34
(
2023
)
1
,
pp. 69-82
Persistent link: https://www.econbiz.de/10014265992
Saved in:
3
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
4
Show you care : initiating co-creation in service recovery
Xu, Yingzi
;
Marshall, Roger
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
3
,
pp. 369-387
Persistent link: https://www.econbiz.de/10010384971
Saved in:
5
Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
Saved in:
6
Justice (is not the same) for all : the role of relationship activity for post-recovery outcomes
Arsenovic, Jasenko
;
De Keyser, Arne
;
Edvardsson, Bo
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 342-351
Persistent link: https://www.econbiz.de/10012643777
Saved in:
7
A dynamic model of customer complaining behaviour from the perspective of service-dominant logic
Tronvoll, Bård
- In:
European journal of marketing : EJM
46
(
2012
)
1/2
,
pp. 284-305
Persistent link: https://www.econbiz.de/10009514971
Saved in:
8
Improving the prerequisites for customer satisfaction and performance : a study of policy deployment in a global truck company
Edvardsson, Bo
;
Gustafsson, Anders
;
Roos, Lars-Uno
- In:
International journal of quality and service sciences
2
(
2010
)
2
,
pp. 239-258
Persistent link: https://www.econbiz.de/10003996753
Saved in:
9
Exploring the role of the service environment in forming customer's service experience
Pareigis, Jörg
;
Edvardsson, Bo
;
Enquist, Bo
- In:
International journal of quality and service sciences
3
(
2011
)
1
,
pp. 110-124
Persistent link: https://www.econbiz.de/10009012257
Saved in:
10
Having a strategy for new service development : does it really matter?
Edvardsson, Bo
;
Meiren, Thomas
;
Schäfer, Adrienne
; …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 25-44
Persistent link: https://www.econbiz.de/10009728604
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