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Interpreting the success of Zappos.com, Four Seasons, and Nordstrom : customer centricity is but one-third of the job
Kopelman, Richard E.; Chiou, Andy Y.; Lipani, Louis J.; … - In: Global business and organizational excellence : a … 31 (2011/12) 6, pp. 63-78
Persistent link: https://www.econbiz.de/10009615506
Cover Image
Interpreting the success of Zappos.com, four seasons, and nordstrom : customer centricity is but one-third of the job
Kopelman, Richard E.; Chiou, Andy Y.; Lipani, Louis J.; … - In: Global business and organizational excellence : a … 31 (2011/12) 5, pp. 20-35
Persistent link: https://www.econbiz.de/10009564800