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Optimising supply chain management using robust control synthesis
Xu, Xiao; Thuong, Tran Xuan; Kim, Hwan-Seong; You, Sam-Sang - In: International journal of logistics economics and … 7 (2018) 3, pp. 277-291
Persistent link: https://www.econbiz.de/10012039575
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Investigating the crucial role of logistics service quality in customer satisfaction for fresh e-commerce : a mutually validating method based on SERVQUAL and service encounter theory
Yang, Qiang; Wang, Zhong-Sen; Tang, Qiu-Yu - In: Journal of retailing and consumer services 81 (2024), pp. 1-22
Persistent link: https://www.econbiz.de/10015116759
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Mind the voice! : the effect of service robot voice vividness on service failure tolerance
Chen, Yinjiao; Yang, Qiang - In: Journal of travel and tourism marketing 42 (2025) 1, pp. 1-19
Persistent link: https://www.econbiz.de/10015183117