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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
India
15
Indien
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Fuzzy sets
8
Fuzzy-Set-Theorie
8
AHP approach
7
AHP-Verfahren
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Multi-criteria analysis
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AHP
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Lieferkette
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Fluggesellschaft
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Fuzzy AHP
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KMU
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SME
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Customer satisfaction
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Flughafen
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Innovationsmanagement
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Kleinstunternehmen
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Logistics provider
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Luftverkehr
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Micro business
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Garg, Chandra Prakash
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Sharma, Archana
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International journal of services and operations management : IJSOM
1
Quality management journal : QMJ
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ECONIS (ZBW)
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Evaluation of the airport service quality indicators using fuzzy AHP framework : an Indian perspective
Garg, Chandra Prakash
- In:
International journal of services and operations …
37
(
2020
)
3
,
pp. 320-342
Persistent link: https://www.econbiz.de/10012521929
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Time to evaluate service quality indicators for delivering service excellence at airports : Case of India
Garg, Chandra Prakash
;
Sharma, Archana
- In:
Quality management journal : QMJ
31
(
2024
)
4
,
pp. 253-270
Persistent link: https://www.econbiz.de/10015189457
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