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~subject:"Kundenzufriedenheit"
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Antecedents of consumer intent...
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Kundenzufriedenheit
Consumer behaviour
50
Konsumentenverhalten
47
Social Web
24
Social web
24
Customer satisfaction
18
Beziehungsmarketing
13
Confidence
13
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13
Online-Marketing
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13
Vertrauen
13
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Virtuelle Realität
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10
Online-Handel
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10
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10
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10
Artificial intelligence
9
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9
Künstliche Intelligenz
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Emotion
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7
Robot
7
Roboter
7
Service quality
7
Spanien
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Trust
6
Führungsstil
5
Innovation adoption
5
Innovationsakzeptanz
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Instagram
5
Leadership style
5
Advertising effects
4
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4
Gastgewerbe
4
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Flavián Blanco, Carlos
12
Casaló, Luis V.
7
Orús, Carlos
5
Belanche, Daniel
4
Guinalíu, Miguel
3
Ibáñez-Sánchez, Sergio
3
Gurrea Sarasa, Raquel
2
Aguilar-Rojas, Oscar
1
Akdim, Khaoula
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Barta, Sergio
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Fandos, Carmina
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Fandos-Herrera, Carmina
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Ibanez-Sanchez, Sergio
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Loureiro, Sandra Maria Correia
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Journal of retailing and consumer services
3
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Psychology & marketing
2
Electronic markets : EM ; the international journal of electronic commerce and business media
1
International journal of contemporary hospitality management
1
International review on public and nonprofit marketing : official publication of the International Association on Public and Nonprofit Marketing
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Journal of business research : JBR
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Journal of food products marketing
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Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
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ECONIS (ZBW)
15
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1
Augmented reality filters on social media : analyzing the drivers of playability based on uses and gratifications theory
Ibáñez-Sánchez, Sergio
;
Orús, Carlos
;
Flavián …
- In:
Psychology & marketing
39
(
2022
)
3
,
pp. 559-578
Persistent link: https://www.econbiz.de/10012817136
Saved in:
2
Integrating virtual reality devices into the body : effects of technological embodiment on customer engagement and behavioral intentions toward the destination
Flavián Blanco, Carlos
;
Ibáñez-Sánchez, Sergio
; …
- In:
Journal of travel and tourism marketing
36
(
2019
)
7
,
pp. 847-863
Persistent link: https://www.econbiz.de/10012179483
Saved in:
3
The impact of virtual, augmented and mixed reality technologies on the customer experience
Flavián Blanco, Carlos
;
Ibáñez-Sánchez, Sergio
; …
- In:
Journal of business research : JBR
100
(
2019
),
pp. 547-560
Persistent link: https://www.econbiz.de/10012024008
Saved in:
4
Providing online public services successfully : the role of confirmation of citizens' expectations
Belanche, Daniel
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
International review on public and nonprofit marketing …
7
(
2010
)
2
,
pp. 167-184
Persistent link: https://www.econbiz.de/10008667913
Saved in:
5
Generating trust and satisfaction in e-services : the impact of usability on consumer behavior
Casaló, Luis V.
;
Flavián Blanco, Carlos
;
Guinalíu, Miguel
- In:
Journal of relationship marketing : innovations & …
9
(
2010
)
4
,
pp. 247-263
Persistent link: https://www.econbiz.de/10008857874
Saved in:
6
Frontline robots in tourism and hospitality : service enhancement or cost reduction?
Belanche, Daniel
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
Electronic markets : EM ; the international journal of …
31
(
2021
)
3
,
pp. 477-492
Persistent link: https://www.econbiz.de/10012666399
Saved in:
7
The role of utilitarian and hedonic aspects in the continuance intention to use social mobile apps
Akdim, Khaoula
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013209660
Saved in:
8
Smart speakers and customer experience in service contexts
Ruiz-Equihua, Daniel
;
Romero, Jaime
;
Casaló, Luis V.
; …
- In:
Psychology & marketing
40
(
2023
)
11
,
pp. 2326-2340
Persistent link: https://www.econbiz.de/10014432404
Saved in:
9
Website usability, consumer satisfaction and the intention to use a website : the moderating effect of perceived risk
Belanche, Daniel
;
Casaló, Luis V.
;
Guinalíu, Miguel
- In:
Journal of retailing and consumer services
19
(
2012
)
1
,
pp. 124-132
Persistent link: https://www.econbiz.de/10009507884
Saved in:
10
The role of consumer happiness in relationship marketing
Belanche, Daniel
;
Casaló, Luis V.
;
Guinalíu, Miguel
- In:
Journal of relationship marketing : innovations & …
12
(
2013
)
2
,
pp. 79-94
Persistent link: https://www.econbiz.de/10009774828
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1
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