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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
6
Konsumentenverhalten
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Beziehungsmarketing
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Brasilien
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Brazil
4
Customer satisfaction
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Relationship marketing
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Confidence
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Innovation management
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Intangible assets
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Organic food
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Perceived value
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Service industry
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Structural equation model
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Strukturgleichungsmodell
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Trust
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Unternehmenskooperation
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collaboration
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organic food
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repurchase intention
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Eberle, Luciene
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Milan, Gabriel Sperandio
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Bebber, Suélen
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Dorion, Eric
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Lima, Vinicius Zanchet de
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Toni, Deonir de
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Benchmarking : an international journal ; BIJ
1
Journal of marketing communications
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
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ECONIS (ZBW)
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Perceived value, reputation, trust, and switching costs as determinants of customer retention
Milan, Gabriel Sperandio
;
Eberle, Luciene
;
Bebber, Suélen
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10011304645
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2
Service quality dimensions and customer satisfaction in a Brazilian university context
Eberle, Luciene
;
Milan, Gabriel Sperandio
;
Dorion, Eric
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 1697-1716
Persistent link: https://www.econbiz.de/10011548039
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3
Repurchase intent antecedents of a competitive brand in the smartphones segment
Milan, Gabriel Sperandio
;
Lima, Vinicius Zanchet de
; …
- In:
Journal of marketing communications
25
(
2019
)
5
,
pp. 457-476
Persistent link: https://www.econbiz.de/10012203327
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