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It's all in the mix : determinants and consequences of workforce blending in call centres
Kwon, Hyunji; Van Jaarsveld, Danielle - In: Human relations 66 (2013) 8, pp. 1075-1100
Persistent link: https://www.econbiz.de/10009787370
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Unpacking the relationship between customer (in)justice and employee turnover outcomes : can fair supervisor treatment reduce employees' emotional turmoil?
Van Jaarsveld, Danielle; Walker, David D.; Restubog, … - In: Journal of service research 24 (2021) 2, pp. 301-319
Persistent link: https://www.econbiz.de/10012522546
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Voluntary turnover rate fluctuations, human resource practices, and innovation : a within-organization investigation
Li, Yixuan; Huang, Zhefan; Dineen, Brian R.; Wang, Mo; … - In: Personnel psychology : a journal of applied research 78 (2025) 1, pp. 103-122
Persistent link: https://www.econbiz.de/10015399650
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Crafting the road to well-being for precarious frontline workers : explicating the role of jolts and resources
Mirabito, Ann M.; Solnet, David; Cockburn, Bethany S.; … - In: Journal of vocational behavior 157 (2025), pp. 1-16
Persistent link: https://www.econbiz.de/10015386467
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How display rules influence turnover in healthcare teams and the moderating role of team negative affective tone
Nguyen, Helena; Groth, Markus; Johnson, Anya - In: Journal of service research 27 (2024) 3, pp. 397-413
Persistent link: https://www.econbiz.de/10014580517
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Thinking job embeddedness not turnover : towards a better understanding of frontline hotel worker retention
Robinson, Richard N. S.; Kralj, Anna; Solnet, David J.; … - In: International journal of hospitality management 36 (2014), pp. 101-109
Persistent link: https://www.econbiz.de/10010239324
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An Asia-Pacific core-periphery futures paradox : divergent worker and tourist mobilities
Robinson, Richard N. S.; Ritchie, Brent W.; Kralj, Anna; … - In: Journal of travel research : a quarterly publication of … 53 (2014) 6, pp. 805-818
Persistent link: https://www.econbiz.de/10010429853
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Workload, nurse turnover, and patient mortality : test of a hospital-level moderated mediation model
Subramony, Mahesh; Vogus, Timothy J.; Chadwick, Clint; … - In: Health care management review : the journal for health … 49 (2024) 1, pp. 23-34
Persistent link: https://www.econbiz.de/10014455375
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Relationships between emotional labor, job performance, and turnover
Goodwin, Robyn E.; Groth, Markus; Frenkel, Stephen - In: Journal of vocational behavior 79 (2011) 2, pp. 538-548
Persistent link: https://www.econbiz.de/10009304132