Purpose – The paper aims to highlight the challenges faced by international organisations such as the United Nations when facing the ever‐changing demands for change through the adoption of a holistic reform process. Design/methodology/approach – The paper uses the UN as a case for...

Purpose – This paper seeks to report on the findings of a recent study which explores the ways/factors which influence and/or determine the effectiveness of the senior management in the Muscat Municipality, Oman, by assessing the perception of senior managers concerning the influences...

This paper explores the challenges faced by developing countries and countries in transition in their attempt at reforming the inherited bureaucratic public service. The paper explores how the public sector in Croatia has managed to come this far after the turbulent years of political and...