Purpose – Public employees are often confronted with aggression from citizens, managers and colleagues. This is sometimes a function of having a monopoly position of many public organizations. As a result, citizens cannot opt for alternative providers when not served well. This could give rise...

Purpose – The purpose of this paper is to examine a collaborative non‐profit network which is undergoing organizational change. Design/methodology/approach – The authors present a case study of an employment‐services network in its first year of change, as the network implemented various...