Loyalty in the workplace has become a radically misunderstood concept. In this interview, Frederick Reichheld argues that loyalty drives financial success ‐ especially, in today’s volatile economy. As companies face the harsh realities of an economic downturn, holding onto their customers...

Purpose – During the past year, the authors have built a framework for a suite of metrics that senior managers can customize to track and promote innovation success in their companies. Design/methodology/approach – Senior executives can use the suite of metrics to assess their company's...

Purpose – To make top management aware of the innovation paradox: their current success depends on doing and improving upon what they now do well, but their future success requires creating entirely new capabilities. Design/methodology/approach – One of the authors is director of development...

Purpose – Bill Ralston and Ian Wilson have written a unique resource for corporate leaders – The Scenario Planning Handbook: Developing Strategies in Uncertain Times (Thomson/Southwestern, 2006). Strategy & Leadership editor Robert M. Randall interviewed them to ask, for example, Why does...

Purpose – In this paper aims to interview Walter Kiechel III about his book, The Lords of Strategy: The Secret Intellectual History of the New Corporate World , and the lessons it offers for today's managers. Design/methodology/approach – In this interview, Strategy & Leadership asked Walter...