Conflict is generally thought of as an obstruction to progress, but it need not be. There cannot be development if there is only one opinion. The problems come when people are defensive about their views, and feel threatened by opposing ones. Another way is to welcome differing outlooks as fresh...

Innovation is the constant requirement for the twenty‐first century. This comes first from individuals, but must permeate throughout the organisation. There is a new concept of the organisation itself being a learning, evolving organism. Knowledge must be shared freely to give it fuel for that...