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Influence of the work relationship between frontline employees and their immediate supervisor on customers' service experience
Kim, Peter Beomcheol; Gazzoli, Gabriel; Qu, Halin; Kim, … - In: Journal of hospitality marketing & management 25 (2016) 3/4, pp. 425-448
Persistent link: https://www.econbiz.de/10011499261
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Leader-member exchange (LMX) and its work outcomes : the moderating role of gender
Wang, Pola Qi; Kim, Peter Beomcheol; Milne, Simon - In: Journal of hospitality marketing & management 26 (2017) 2, pp. 125-143
Persistent link: https://www.econbiz.de/10011669701
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An examination of leader-member exchange (LMX) agreement between employees and their supervisors and its influence on work outcomes
Kim, Peter Beomcheol; Poulston, Jill; Sankaran, Amrit C. - In: Journal of hospitality marketing & management 26 (2017) 3, pp. 238-258
Persistent link: https://www.econbiz.de/10011707069
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The impacts of leader-member guanxi and its differentiation on hotel employees moderated by confucian values
Wang, Pola Qi; Kim, Peter Beomcheol; Milne, Simon - In: International journal of hospitality management 91 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012389405
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How do empowered employees engage in voice behaviors? : a moderated mediation model based on work-related flow and supervisors' emotional expression spin
Park, In-Jo; Doan, Tin; Zhu, Dan; Kim, Peter Beomcheol - In: International journal of hospitality management 95 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012547702
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The empowering, the empowered, and the empowerment disparity : a multilevel analysis of the integrated model of employee empowerment
Kanjanakan, Pattamol; Wang, Pola Qi; Kim, Peter Beomcheol - In: Tourism management : research, policies, practice 94 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10013439955