Snyder, Kristen; Ingelsson, Pernilla; Bäckström, Ingela - In: International Journal of Quality and Service Sciences 8 (2016) 3, pp. 395-411
Purpose The purpose of this paper is to identify and synthesize approaches to studying Lean transformation to further develop a comprehensive approach that integrates organizational culture analysis and performance measurement systems from a systems perspective. Design/methodology/approach This...