Purpose The purpose of this paper is to present various quality constructs, their application, success and shortcomings, in higher education (HE) services. Design/methodology/approach This paper aims at reviewing the quality constructs in higher education services through a general review. The...

Einleitung -- Hintergrund der Schlüsselkonzepte -- Ein Überblick über den Bankensektor -- Eine morphologische Analyse der Forschungsliteratur zu Lean Six Sigma für Dienstleistungen -- Lean Six Sigma-Projekte in Bankunternehmen - Analyse von Implementierungsfällen -- Lean Six Sigma als...

Purpose The purpose of this study is to present the systematic literature review (SLR) on Lean Six Sigma (LSS) by exploring the state of the art on growth of literature on LSS within the manufacturing sector, critical factors to implement LSS, the role of LSS in the manufacturing sector from an...

Purpose – The purpose of this paper is to explore the most common themes within Lean Six Sigma (LSS) in the manufacturing sector, and to identify any gaps in those themes that may be preventing users from getting the most benefit from their LSS strategy. This paper also identifies the gaps in...

Purpose – The purpose of this paper is to provide a demonstration of the application of techniques for robust optimization for improvement of the injection moulding processes in an injection moulding small and medium sized enterprise (SME). Design/methodology/approach – A critical to quality...

Purpose The purpose of this paper is to demonstrate the widespread but fragmented application of Lean Six Sigma within the UK public sector, providing the context of some of the challenges faced within the sector as well as some of the successful applications of Lean Six Sigma. The paper...

Purpose – The purpose of this paper is to reveal the readiness factors (RFs) which are required for the successful introduction and development of a Lean Six Sigma (LSS) initiative within the context of higher education (HE) sector. These RFs are a pre-requisite for the successful...