Purpose The purpose of this study is to implement lean six sigma (LSS) methodology to improve the admission process in a higher education institute (HEI). Design/methodology/approach In this study, case study research methodology is adopted and implemented through an LSS...

Purpose This study is focused to support an ongoing development project of the case company's current state and the challenges of the order-to-cash (O2C) process. The O2C process is the most visible process to the customer, and therefore, its punctual and fluent order management is vital. It is...