Disputes over transactions on two-sided platforms are common and are usually arbitrated through platforms’ customer service departments or third-party service providers. In this paper, we study crowd-judging, a novel crowd-sourcing mechanism whereby users (buyers and sellers) volunteer as...

Consumers often consult the reviews of their peers before deciding whether to purchase a new experience good; however, their initial quality expectations are typically set by the product's observable attributes. This paper focuses on the implications of social learning for a monopolist firm's...

A substantial amount of work in operations management considers settings where a firm faces uncertain demand that depends on a parameter that is ex ante unknown, but can be learned by observing historical data. This work typically assumes that future demand is unaffected by the firm's learning...