We use a unique, hand-collected dataset to examine learning and forgetting in hip replacement surgery as a function of a surgeon’s experience with specific surgical device versions and the time between their repeat uses. We also develop a generalizable method to correct for the left-censoring...

In services where teams come together for short collaborations, managers are often advised to strive for high team familiarity so as to improve coordination and, consequently, performance. However, inducing high team familiarity, by keeping team membership intact, can limit workers'...