The underpinnings of knowledge management theories is that finding, keeping and leveraging an organization’s information assets are critical to productivity, efficiency of operation and successful competition. Following a brief introduction of the knowledge management systems, this essay...

1. Introduction : a new adventure -- 2. Knowledge sharing : a historical perspective -- 3. The generative potential of appreciative processes -- 4. How to ASK -- 5. Private sector case studies -- 6. Government sector case studies -- 7. Public service case study -- 8. Summary, conclusion, and...