Customer service agents serve a critical role towards post-purchase customer satisfaction, retention, and loyalty. However, properly evaluating their performance involves several challenges: commonly used customer survey measures suffer from scarce, biased, and delayed responses. This study...

Under the assumption that individuals know the conditional distributions of signals given the payoff-relevant parameters, existing results conclude that as individuals observe infinitely many signals, their beliefs about the parameters will eventually merge. We first show that these results are...

Under the assumption that individuals know the conditional distributions of signals given the payoff-relevant parameters, existing results conclude that as individuals observe infinitely many signals, their beliefs about the parameters will eventually merge. We first show that these results are...